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EktaMaity-37c43's avatar
EktaMaity-37c43
Community Member
1 day ago

Re-occurrence of Black Screen at the End of Storyline Video

What's the solution to get rid of black screens at the end of a Storyline video?

1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    15 hours ago

    Hi EktaMaity-37c43​,

    Thanks for reaching out.

    Do you mind sharing more details on the specific behavior you're experiencing? Are you referring to the playback of a video file from a Storyline Slide? Or a Storyline course that's been published to video?

    Also, it would be helpful to see one of the affected .story files, or a screen recording of the behavior. If you prefer to share those items privately, please connect with our team through a support case.

    Looking forward to hearing from you!