Hello, Today I received an exception warning dialog box titled "Storyline.exe - EXCEPTION." The warning states "Breakpoint: A breakpoint has been reached." On 10/13/23, I did not receive this exception. As of today, I have received the exception on two different Storyline files. The last Storyline 360 update version = v3.80.31038.0. The Storyline file will launch, but if you click on "OK", it WILL CLOSE the Storyline file. In order to proceed in editing a Storyline file, I must leave the "Storyline.exe - EXCEPTION" dialog box open. I may assume this exception is a "bug" for Storyline 360. Is there a "bug fix" in the works? Thank you kindly.

Hi S Chen! Sorry to hear you've run into this error! I'd be happy to help troubleshoot and have some follow-up questions to get us started. Did this error start appearing after upgrading your Storyline application to a certain version? If so, would you mind sharing which one? Are you working locally? Working from a network or shared drive may cause erratic behavior. Have you tried performing a repair of your Storyline 360 application? If you are working locally, and Storyline 360 is properly installed, these errors tend to go away. If you would like our support engineers to take a closer look at your setup, you can connect with them here. Looking forward to hearing from you!

I did list the version in my original post = v3.80.31038.0 We have Storyline 360 as a desktop installation. Do you have a post with the steps for performing a repair of Storyline 360? As of today, one of my teammates is receiving the SAME Breakpoint exception. Due to network security concerns, we cannot allow outside support to view our system to verify the setup. Thank you.

I'm the coworker to the post above. My version is V3.80.310580.

Hi, S Chen and Mickey! Thank you for following up on this. Is it possible for you to share the .story file with us so we can troubleshoot further? You can upload it here or privately in a support case, and we'll delete it from our systems once we narrow down the issue.

Hi Kelly, It's not a particular file that's doing it. It's the program itself launching. Even when you launch from here to make a new one. However, all the other programs launch just fine. [cid:image001.png@01DA068D.A5CD6DF0] [cid:image002.png@01DA068D.A5CD6DF0] Regards, Mickey Horndasch eLearning and Instructional Design Specialist II Corporate Training Department Dovenmuehle Mortgage, Inc. 1 Corporate Drive, Suite 360 Lake Zurich, IL 60047 [cid:image003.png@01DA068D.A5CD6DF0] --------------------------------------------------------------------------------------- This E-mail, including any attachments, may contain confidential information. If you are not the intended recipient, please notify the sender, do not disclose its contents to others, and delete it from your system. Any other use of this E-mail and/or attachments is prohibited. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. ------------------------------------------------------------------------------

Received Exception > Storyline.exe - EXCEPTION

RussAmundsen
Community Member
10 months ago
Hi, has a fix been identified for this issue. I am receiving the same error when I upgraded to Articulate 360 November 28, 2023 (Build 1.82.31354.0) and Storyline 360 November 28, 2023 (Build 3.82.31354.0). The error occurs when launching the app. Plus doing these upgrade also removed my Storyline 3.19 version even though it says you can have both 360 and Storyline 3 installed at the same time.
GeorgeSarimp358
Community Member
10 months ago
Hi, we've got the same issue since October. Articulate Support suggested to try a full uninstall-data wipe-reinstall, but this didn't work either. The problem persists.
SandraChen-8fe1
Community Member
10 months ago
Hello,

I updated Storyline 360 to version v3.82.31354.0 yesterday. Still receiving breakpoint exception today.

Submitted internal company IT support ticket previously, but no resolution in place. The exception prevents previewing slides, scenes, projects, and makes other features crash or not function at all.

We have tried all solutions provided by Articulate Support with no change. :(
LaurenConnelly
Staff
10 months ago
Russ, I see that you've reached out to our Support Engineers! You're in great hands and should hear from our team shortly.

George and Sandra,

I'm sorry that this issue still persists. Are you running Articulate 360 on a PC or on a Mac using a virtual environment? Is it possible to share a screen recording of what you're seeing on your end?
GeorgeSarimp358
Community Member
10 months ago
Thanks, Lauren. I'm running the software on Windows 10 Enterprise, Version 22H2, System build 19045.3393 with Windows Feature Experience Pack 1000.19044.1000.0.

I've unistalled, wiped all data from the 32-bit version and reinstalled it and also did a new installation of the 64-bit version. I keep getting the error.

Once I get the error and click on "OK", the software closes. Please see video attached.

(the message in English should read: "A breakpoint has been reached in the source program")
Storyline_exception.mp4317 KB
- LaurenConnelly
  Staff
  10 months ago
  Hello George!
  
  Thank you so much for sharing this screen recording! This sounds like something I'd like our support engineers to take a look at, especially since you've already uninstalled.
  
  I've opened a case on your behalf and escalated it to our Support Engineers! You'll hear from our team shortly.
GeorgeSarimp358
Community Member
9 months ago
Hello all, just a quick update from my side.

The problem was identified and it was our antivirus (we use Sophos).

The app CefSharp was getting blocked causing the exception error. We added it to the whitelist and the problem was immediately gone.

Maybe that helps!
- JulieGray
  Community Member
  9 months ago
  [like] Julie Gray reacted to your message:

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