Forum Discussion

JeffreyFoster's avatar
JeffreyFoster
Community Member
22 days ago

Recent Update 27 Aug Storyline - Black Screen

I try to keep the products updated with the latest upgrades and did the 27 August update (August 27, 2024 (3.91.33096.0).  However, when attempting to play the course after publishing only a black screen would appear (LMS and tapping the browser icon) .  

I had actually updated and loaded 4 courses to the LMS and all of them exhibit the same behavior (black screen - won't play).  

To fix, I reloaded an earlier version dated 30 July and the courses now work fine.  I notice that a new version dated 28 August just came out today but I am afraid to try that version as it did not mention the issue I am having.  I also notice that the Aug 27 version no longer shows up on the "Other Versions" section.  

Wondering if others have had the same issue.  

Thanks!  

Articulate 360
storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    21 days ago

    Hello Jeffrey, 

    Sorry to hear that you ran into this issue. 

    Can I ask if you were able to test your course in a different LMS to see if the behavior is LMS-specific? SCORM Cloud is a good environment to test your course for this purpose.

    We're also not seeing any other reports of courses opening a black screen in the community, so there's a chance that the behavior is isolated. Please test in SCORM Cloud to confirm, and if you can replicate the behavior there, share a copy of your project file here or privately by opening a support case for testing. We'll delete it when we're done!

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