Forum Discussion

RushikeshSar435's avatar
RushikeshSar435
Community Member
1 month ago

I am facing same issue in the LMS name Paradiso After replacing an Articulate SCORM package, LMS shows course as locked & doesn’t fetch old user data

I updated an existing course built in Articulate Storyline and replaced the SCORM package in our LMS. Since then:

  • Some learners see the course as locked even they have attended earlier versions. 
  • The LMS isn’t pulling old attempt data for users who had previously started/completed the course.  

 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 month ago

    Hi RushikeshSar435​!

    Sorry to hear you're having trouble after updating SCORM packages in your LMS!

    I see that you've already opened a support case being handled by my teammate, Darrell. As he shared:

    "What you're seeing is expected SCORM behavior, not a bug in Storyline or your LMS. When an existing Storyline SCORM package is replaced or updated, the LMS treats it as new content, even if the course ID or title stays the same. Because of how SCORM works, previous learner data can't reliably carry over.

    As a result:

    • Learners who already started the course can't resume where they left off.
    • Old data (completion status, scores, progress, suspend_data) doesn't transfer.
    • Some learners may see the course as locked because their old attempt records no longer match the updated package.
    • SCORM data is tied to the exact version of the course files. Once those files change, the new package can't read the old data.

     

    Please refer to this article for more information. I hope this serves as a guide. Let me know if you have other questions".

    If you have any follow-up questions, feel free to reconnect with Darrell through your case!