Forum Discussion

OwenHolt's avatar
OwenHolt
Super Hero
6 years ago

Relative Start on Motion Path not so relative after all.

I have a motion path with a relative start point on a dial that has an offset pivot point.  I've worked this successfully in the past with SL3 where regardless of how my dial image was rotated, the dial itself moved along the motion path maintaining the state of the dial.  However, for some reason in SL360, the image used for the dial jumps to a different start point, runs the animation, then jumps to a result that is actually how/where I would have expected the image to have moved to along a smooth path. It is as though SL recognizes the start and end state of the animation, but runs everything along a motion path somewhere offset to where it should be.
Thoughts as to what is causing this?  I'm thinking it has something to do with my offset pivot (rotation) point but as I said, this wasn't an issue when I was using SL3.

storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi Owen,

    I have great news to share! We are no longer seeing this issue in our latest version of Storyline 360 (Build 3.73.29831.0), where a motion path is not working properly in the Modern Player.

    To make sure your software is up-to-date, please launch the Articulate 360 desktop app on your computer and select the Update button next to Storyline 360. I've included our step-by-step instructions here!

  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    5 years ago

    Hello Owen!

    I've looked at the file in Storyline 360 Update 37 (Build 3.37.21453.0) and Storyline 3 Update 9, and I see exactly what you're noticing! I can see how this is frustrating especially since that course is incredible! Wow! I love the language "Nothing to see here but the sharks!" 😂

    Your file is still being investigated by our Engineers so I hope we can have a fix soon for you! I've updated the bug report with your recent comments so we are up to date as well.

    • OwenHolt's avatar
      OwenHolt
      Super Hero
      5 years ago

      Thanks Lauren. I would really love to one day be able to publish a full course based on this concept in 360 AND take advantage of all the cool new 360 features.

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    Hey there, Owen! Thanks for also opening a case. 

    Gerald recently requested a copy of your file so he can take a closer look. Let me know if you have any trouble sending the file to him!

  • OwenHolt's avatar
    OwenHolt
    Super Hero
    6 years ago

    It took a while, but I sent the files yesterday.  Looking forward to a resolution as my DevLearn presentation is banking on this working in both SL3 AND 360. 😁

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    Hey Owen!

    I checked in on your case, and I see that Gerald is still trying to nail down the cause of the problem. Luckily he found that the issue doesn't happen when you're using the Classic Player. Will that be an option for your presentation?

  • OwenHolt's avatar
    OwenHolt
    Super Hero
    6 years ago

    I tried his link that he sent through email and it looked good.  However, when I:

    1. Open the SL3 file in 360 - Change to Classic - and Publish... it still malfunctions. I also
    2. Opened a new SL360 file - changed to classic - imported the slides from SL3 file - and published.... same bad result.  How did Gerald get it into sl360 with a classic player and not have it continue with its bad behavior?

    https://360.articulate.com/review/content/f334153e-4d79-41c6-a666-c14672a6dd38/review

     

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    6 years ago

    Hi Owen,

    I'll ask Gerald to follow up with you and share some more details on what he setup to have it work! 

  • OwenHolt's avatar
    OwenHolt
    Super Hero
    5 years ago

    I decided to update recently to take advantage of all the cool new features and in hopes this had been fixed.

    It hasn't. 😭

    The paths in my complex dial navigation still jump around and run offset to where they should be located.

    I hate the thought of rolling back to the last build where it worked which is now over a year old.

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    5 years ago

    Hi Owen, 

    I sent a quick message to Gerald letting him know you're following up. I was going to take a look at it myself, but the file links have expired due to our security policy, so we may need to request them again.

Related Content