Forum Discussion
Removal of the Black Screen at the start of the Articulate Storyline Module
Dear Articulate Team,
Hope You'll well!
We wanted a quick fix solution to the storyline module as to how can we be able to remove the black screen with the play button at the start of the module. (Please see the attachment for more details)
We wanted to represent our solution to the client without the black screen preferably OR at least be able to change the style of the page?
Your quick solution would be appreciated.
articulate probably needs to rework the entire startup behavior for courses with audio/video
the behavior with media autoplay is - depending on the browser (Firefox, Chrome, Safari OS-X, Safari iOS) - different strict
there will be no way around the button, but of course it has to be implemented compatible to screen reader
Well, it's not hard to fix though: you just need a mute title card that preferrably doesn't advance by itself. For instance, having a title slide with a "next" button works fine.
Hi. I am using a round-about way to fix the problem of a black screen and Start button on videos within Rise 360.
When I used Storyline to generate a video (MP4), Rise 360 displayed the video with a black screen and a Start button, much the same as others have complained about. This is also after using the Cover Photo option in the Player menus.
I used Premiere Pro and Camtasia video editing software packages to take a quick look at the video Storyline generated. I discovered the very first frame of the video is BLANK. The second frame of the video contained the cover photo I had specified.
So, I used Camtasia to cut the very first frame off, then EXPORT it into an MP4 file again. When I uploaded the video to Rise 360, the black screen was replaced by the image I wanted.
It is an arduous fix, but I am using it.
Hi,
Do you find that the quality of the MP4 generated from Adobe Premiere Pro is not as good as the original MP4?
I tried doing what you suggested, but even publishing at 1080p in Premiere Pro, the quality is not as crisp.
Thanks,
Donna
Hi RINP Learning!
It sounds like you were able to resolve the issue by using a blank slide and a timeline trigger. So glad to hear that!
Please feel free to reach out to us again if you need help with anything. We're happy to help!
This YouTube video by Tipsqueak appears to provide a workaround for the black play screen.
Title: How to remove the black screen with the play button from Storyline course?
even if "add a slide without audio at the beginning of the course" works for you on the test platform on your computer today, it does not mean that it will work for the learner on his computer tomorrow.
playback without previous user interaction of audio or video with audio depends on
- browser of the learner (Chrome, Firefox, Safari)
- desktop or mobile
- the domain, where the training is hosted (Chrome only)
- are you using one of the "top thousand" domains for hosting (Chrome only)
- how often the user has been clicked media on this domain (Chrome only)
- whether the user profile of the browser is fresh (Chrome only)
- if the behavior of the browser is changing again
If you use this "trick", you risk that audio or video won't start on slide 2.
("Chrome" means all Chromium Browser, like Google Chrome, Microsoft Edge, ...)
more infos "autoplay audio"
- https://developer.chrome.com/blog/autoplay/
- https://support.mozilla.org/en-US/kb/block-autoplay
- https://stackoverflow.com/questions/13266474/autoplay-audio-on-mobile-safari
You can add your own screen as long as it has a button, if you use timeline jump as Jurgen says you risk everything breaking
If you have only one slide with two videos the problem will be the media being on the first slide of the course.
I tried putting in a blank slide but that didn't work either.
I'm seeing the same issues as everyone who has posted in the last week. I thought I was doing something wrong but now realize it's Articulate...not me. This is incredibly frustrating. Other colleagues have assigned a cover slide, which is fine if you create one continuous course. I have multiple scenes to break things up. PLEASE fix this issue!!!
Hi Everyone!
I'm happy to share that we just released Storyline 360 (Build 3.83.31444.0) which includes the fix for the bug where a play button shows even if there is no media file on the first slide and there is a closed caption file.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest bug fixes and features!
If you run into any issues, please don't hesitate to reach out to our team by submitting a support case.
I had this issue as well. Just installed the newest update today (12/20/23) and it resolved the issue.
Thank you Maria! THIS IS THE SOLUTION! In the player settings, select a cover photo of course! It will replace the black screen! So easy!
