Forum Discussion
Request for Refund : Duplicate Payment for One License
Dear Articulate Support Team,
There seems to be a mistake with my recent payment. I was charged twice on June 12 for only one license. It looks like there was a bug during the payment process.
On my account, I can clearly see only one license and one invoice, yet my bank shows two payments on the same date (please see attached screenshots).
I have already emailed the billing team (biz...) but have not received any response so far.
Could you please refund the second payment as soon as possible?
Thank you for your help, and I look forward to your reply.
Best regards,
Sara Reynaud
2 Replies
I suggest you contact the support team directly: https://access.articulate.com/support/contact
Another option would be to contact your bank, and tell them that only one charge is valid.
Hello SaraMJ,
I'm glad that Judy is helping you out here!
I’m happy to confirm that my colleague Ann has helped you process that refund via the email thread with our Billing Team.
Please don’t hesitate to reach out if there’s anything else we can help with.
