Reset States on base layer not working correctly?

Are you asking about a graded multiple-choice question that allows more than one attempt? 

Here's how the program is set up to work in that situation:

• When the user answers incorrectly, the Try Again layer shows.
• When the Try Again layer is closed, the question still shows the person's previous answer(s), but it allows them to change their answer.
  • If you don't want to show the previous answer(s), add triggers to change the state of the answer buttons back to Normal. That would look something like this:

Or are you asking about custom programming? If so, troubleshooting would just be a “best guess” without seeing the .story file. Here are the best practices for uploading that:

• Only include slides that are involved in the problem.
• Be sure objects, layers, motion paths, and variables have meaningful names.
• If there is proprietary content, replace or delete it. For example, replace proprietary text with “ipsum lorem” text.
• Be sure to clearly describe the following in the file and/or in the post with the attachment (if you haven’t already done so):
  • What you want to happen
  • What is not happening that should happen
  • What is happening that should not happen
  • What you have already tried