resizing Question-Choices doesn't work

I posted the case to the Articulate Support and received this answer:

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Hi,

Thanks for contacting Articulate Support!

There's something in the layout that you have created that's causing this to the Multiple Response answer.

If I use the "Vorlagen Buttons ua" and "Blank" layout under WIFI, it doesn't happen.

If I use the others, the problem occurs

You may want to check your layout first and see what's causing it. I suggest removing the objects one at a time to see what particularly is the cause. You can do this in View > Slide Master.

Regards,

Jonathan Reque

Customer Support Engineer

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So I checked my slide masters.

There I set the Option "Format Shape - Text Box - Autofit" of the different text-placeholders to "Do not Autofit".

Now it works fine.

Thanks.

Hello, I just wanted to say that I experienced the same issue when I incorporated my own templates.  As suggested early on in this chain, I went to the master slide and changed the "Autofit" option of the text box to "Do not autofit".  That being said, we shouldn't have to go through this timestaking excersice to resize the box and it's contents.

Hi Roman! Thanks for sending that Screenr, and I can see where the issue is occurring for you.  However, I cannot re-create your issue, so perhaps a couple of things can be checked.  Is your machine set to 96 DPI? There are some other troubleshooting tips here that you can try.

Ah, okay.  Thanks for letting everyone know Roman! Have a great day

I have the exact same problem here. This only happens when I have a multiple response question. With a multiple choice question there's no problem. For some reason the box containing the multiple response answers cannot be adjusted. I made a new question and added the layout template from the master to it and it worked. However, I clicked to edit the top text box containing the question and the answer box reverted back to that small size... and now I can't resize it again. Could you please finally resolve this insane issue?!

I tried messing around with it again and caught it happening at the exact moment. Apparently trying to resize the textbox is not allowed or it'll break... yeesh. I sure hope this has a bug fix because it's driving me nuts.

Hi Martin,

I also responded to you over here, and as I mentioned we'll want to take a look at your .story file to test out the behavior. Also please let us know if you're able to follow the steps above. 

Hi Ashley,

I tried the steps above and couldn't get the question box - only for the multiple response question - to change size. When I create a new question and apply the template, the sizing works, then I try to resize and it breaks again and doesn't allow me to change it. For multiple choice questions it doesn't have that problem. 

Here is a screenshot I took trying to change the setting to "Do not autofit" - it's all blanked out for the response box containing the answers.

Thanks Martin for the image and testing out the steps above. Have you looked at importing it into a new file as described here? That can often resolve unexpected behavior.  Could you share a copy of your .story file so that I could take a look at the behavior as you're seeing it? 

Hi Ashley,

Yes I've tried using the import method since the slides I've created were part of a template for a course. I've imported that template into a new Storyline course file and it keeps messing up. I did submit a report to Articulate and got this reply:

"Thanks for contacting Articulate Support and uploading your project file for review. 

There seems to be something wrong with the Slide layout used in the Multiple Response Question. If I use the Assessment layout on a new Multiple Response project,  I am able to replicate the same issue you encountered. However if I insert a new Multiple Response Question and use the Blank layout for Clean Slide Master, I cannot replicate the issue. 

In this regard, I suggest that you go to View->Slide Master and try to insert a new Layout. Try to customize it from scratch. Then try to insert a new Multiple Response and see if you will encounter the same issue with the new layout you inserted/created."

To me, that doesn't resolve anything. I can customize slides from scratch, sure, but why do I need to resort to doing that when I created a template. This issue was posted on the forums here 3 years ago. Why can't this bug just be resolved by Articulate instead of pushing all these workarounds on end-users? The software is expensive and this type of customer service is absolute crap. I expect more from this company. Much more.