Forum Discussion
Retaining old text-to-speech voices alongside the new neural voices
My team is responsible for the creation and maintenance of a rapidly growing suite of over 200 courses. All our courses have an optional voice over as an accessibility feature. Many of these courses...
In addition to the problem indicated by Barney, I am having problems with voices mixing (neural and classical) in my courses, even if I update the voices to the new ones, rewrite the text, or add an extra space at the end to force the update, the voice that sounds sometimes is the classic one. Even in the same paragraph both types of voices appear sometimes mixed! :(
Hi Diego!
It sounds like you hit a snag with classic and neural voices blending together in your Storyline course. Sorry to hear that but I'd be happy to assist!
If performing a repair of your Storyline installation doesn't improve the behavior, I'd be happy to take a closer look at your .story file to investigate this further. Feel free to share a copy here in the discussion or privately with our support engineers.
Looking forward to hearing from you!
This happened to me too. I've submitted a ticket to Articulate regarding the issue. I even tried opening up a new, blank project and using the same text. Same issue.
Diego, are you still experiencing this issue? It seems to have fixed itself ever since I made my original post.
Hi Art Fanega! Yes, some tts in my courses still have bugs and Articulate is investigating it, although I don't know if it will be a prioritary bug to resolve.
I have the same problem. I have tried all of the following to no avail:
- deleted the TTS audio and recreated it using notes
- deleted the TTS audio and recreated it using text from a Word document
- deleted the TTS audio and recreated it by manually retyping the entire thing
- deleted the offending phrase/paragraph and manually typed it in
- removed all punctuation including parentheses which at first seemed to be the problem
- deleted the phrase/paragraph from the TTS script and recreated it as a separate audio file
- numerous variations on making the above changes and then saving the file and closing/reopening Storyline
None of these have worked and we now have to send the project to the client with audio in which the voice changes mid-stream for no apparent reason. If you were not going to make the old voices available, could you not have removed ALL of the old coding to prevent this from happening??
UPDATE: After Support Chat, I was told this is a "known bug." In my experience, that means we will not see a fix to the switching voices until they push out an update to fix it. Good luck explaining that to your clients. ~sigh~
I'm sorry for the trouble, Angela! I looked at your chat case with Mark, and it seems he's still investigating whether your situation falls under the reported bug with TTS, where it uses the wrong voice when the initials DF are present.
I encourage you to continue troubleshooting with Mark so that we can find a fix. I'm happy to assist further as needed!
