Review 360 Comments
Hi All,
Hoping someone can help?
A colleague of mine had recently developed a Rise course that went to our QA team for review. That colleague has since left the business and ownership of the course was transferred to another colleague, who was made the Course Owner.
I have access to the course and have updated it based on the feedback comments from our QA team, but I'm obviously unable to publish it to review as a new version of an existing item, as I'm only a course manager. All I can do is publish it as a new item, which means all the previous comments won't be visible.
I asked my colleague who is the Course Owner to publish it to review as a new version of an existing item, which she did, but the comments still aren't visible.
We don't have login details for our previous colleague, so there's no way of accessing his dashboards.
We still have access to the previous review link, but if my colleague who is now the Course Owner published it to review as a new version of an existing item, I would have expected those review link URLs to be the same, which they are not.
The course itself is also part of a Team Folder, which I don't know if that's relevant?
Is there anyway to resolve this? Are we doing something incorrectly? Any help much appreciated and welcome!