Forum Discussion
Review 360 requiring Articulate account holders to sign in to leave feedback
I have a Rise course being reviewed by several people on Review 360 and it is set to allow comments without an ID and to not require email to comment. Some of my reviewers had Articulate accounts for eLearning Heroes or support in the past but are no longer actively using the accounts. They are not 360 subscribers. Review is requiring them to sign in before they can leave comments. It is not ideal since most have not used their IDs in a long time and must reset their password before they can complete their review. With tight timelines, and busy schedules, this is causing abrasion and confusion with my project team. Is this an expected behavior? Can this be turned off so anyone can comment without signing in?
36 Replies
We are having the same problem (July 28, 2023) This needs a quick resolution if we are to continue using Rise360!!
Hi David,
Happy to help!
If you publish a Rise 360 course to Review 360 with the "Allow users without Articulate IDs to comment" option ticked and your reviewers are still being prompted to sign in, there's a chance that those reviewers may already have existing Articulate IDs that the system is detecting. The best way to verify this is to open a case with our support team here and share the email addresses of your reviewers so we can confirm if this is the case.
Let me know if you have any questions!
Hi Kim,
Thanks for sharing the details, and I'm sorry for the trouble! Kindly check whether the "Allow users without Articulate IDs to comment" option is ticked. If this box is unticked, reviewers without an Articulate ID will be prompted to create one.
If that option is ticked, but reviewers are still prompted to create an Articulate ID, could you connect with us in a case so our Customer Support Engineers can dig deeper? Please also share the Review 360 link if you can. We'll reach out soon after we hear from you!
Great thought! That's the first thing I checked, and the box was selected to allow reviewers to view without having an Articulate ID.
Thanks for confirming that the box was selected, Kim. That behavior does sound strange and is a great troubleshooting opportunity for our Support team! I created a case on your behalf so our talented Customer Support Engineers can dig deeper into the issue. You may have already received a confirmation email. If you can reply with the affected Review 360 link, that would be great!
Let's continue the conversation in your support case, but I'm happy to assist further as needed!
Is there a chance that this is now being unchecked by default? As it is only recently happening.
Sent from my iPhone
Possibly, but I have a habit of always checking, because my reviewers are subject matter experts who would not have an Articulate ID.
Hi Eric,
Problem: Our our reviewers are being prompted to create accounts (create an Articulate ID).Having previously created an Articulate ID is not the problem, since these subject matter experts are new to Articulate and Review.
Hoping for a quick resolution to this issue!
Hi Kim,
I'm happy to help troubleshoot this issue and would like to start with clarifying questions to understand your experience better.
- There are at least two issues reported in this thread. Please provide more details on what you're seeing. Do the notification email links point erratically to the Review login page instead of the Feedback page? I ran some tests and confirmed that this issue is no longer happening. If you're running into this snag, kindly send a similar screenshot as the one below.
- Are your reviewers required to enter their email addresses to comment? This is expected behavior if they don't have Articulate IDs.
If you aren't signed in to Review 360 with an Articulate ID, you'll be prompted to enter your email address when you click inside a comment field. This allows you to receive notifications when other reviewers reply to your comments. (If you have an Articulate account, you'll be prompted to enter your password.)
I'm looking forward to your response; thank you!
Hi Articulate Staff,
Some of my stakeholders/reviewers are having this same issue (1 year later), so the problem is back. Having previously created an Articulate ID is not the problem, since these subject matter experts are new to Articulate and Review.
If our reviewers are prompted to create accounts, they will stop agreeing to use Review 360 to review our prototypes. Having to provide their email is already a point of friction and dissatisfaction for our reviewers.
Hoping for a quick resolution to this issue!
Best,
KimHello Liz, Mark and Phil!
I have good news to share! We updated the link in the email notification so you'll find that the link goes to the Feedback area rather than a sign-in page.
Please let us know if you have any questions by reaching out in this discussion or to our Support Engineers directly.
Have a great day!
I see this is years ago but Articulate has not fixed this problem. It offers no option to allow comments unless someone creates an account ID. This is the case EVEN IF the user has never had an Articulate account. I created a brand new email and confirmed. Pretty poor interface.
Hi ChrisStraley-4b,
Happy to check this for you!
Would you be willing to share the following information to help us investigate the behavior?
- A course published with the Allow users without Articulate IDs to comment option enabled.
- The brand new email address you created for testing.
I understand that some of this information might be private or confidential, so please open a case with our support team here if you prefer to have us troubleshoot the problem privately. We'll keep an eye out for your message!
Hi Mark,
I'm sorry to hear that you are experiencing this issue! The last major change to Review 360 was released in March. You can find more information about that here. I have a few clarifying questions for you.
- Have you tried testing the links in incognito mode?
- Is this happening with more than one browser?
We are currently investigating an issue where the end of Review 360 links are being changed from /review to /feedback. Can you please check if the Review 360 link you are trying to share ends with /review or /feedback?
If you feel comfortable, you can share your Review 360 link with our support engineers so we can investigate further!
Are you sure nothing has changed recently in Articulate Review? After years of using Review with no issues, in the last week we've been having users with no Articulate account being directed to a sign in page when they click a link I give them a Review Link.
Hello, it isn't prompting users to sign in after entering an email. The link is redirecting users immediately to log in.
Hi Capstone ITS, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you are having with sharing links for Review 360.
As Joe mentioned above to Mark, if a reviewer ever previously had a trial of Articulate 360, it could prompt them to login.
If your reviewers do not remember ever having a login, you can reach out to our support team to verify if they've ever logged in with an Articulate ID.
