Review 360 Stuck - This item is still processing and will be shown here automatically when ready.

Seems I'm not alone today. I'm having the same processing issue. And I'm not able to manually upload a new version (the "upload new version" option is greyed out and disabled on the drop-down menu). I don't want to start a new review 360 publishing thread because I need to maintain the comments on the existing. When will this be resolved?

We are also having the exact same problem. Thank you.

Yes, happening here too. Stuck when trying to publish to Review.

Same here!

Hi, everyone,

I'm sorry to hear you're unable to publish to Review 360! We're currently investigating an outage that affects publishing from the desktop apps to Review 360. You can stay up to date on our progress and subscribe for updates on our status page:

Articulate Status

I'll also come back to update this discussion when a fix is in place!

Hi, everyone!

As promised, here's the update: Review 360 is now working normally, and we're monitoring carefully. 

Please let us know if you're still running into issues. 

Hi Anita,

Thanks for reaching out! I just checked the link in the latest version of Chrome, and it looks like it's accessing the course as expected.

Let me know if you're still experiencing issues, and I can have our team take a closer look!

Hi Anita,

Thanks for following up. I checked recently as well and came across the error, so I've opened a case on your behalf to connect you with a support engineer. They'll take a look at the link and follow-up with next steps!

By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!

Hi, I'm also suffering from this issue. I publish to 360, the course link works for about an hr, then reverts to "This item is still processing and will be shown here automatically when ready.". Was there a solution?

Hello R H,

Thanks for following up, and I'm sorry you're hitting this roadblock.

I peeked at Anita's case and saw our support engineers logged this as a possible bug. They concluded that the issue only happens when multiple versions of the course were published using Storyline 360 Update 52.

Here are two workarounds that should do the trick:

• Publish a new version of the course to Review 360.
• Manually upload the course to Review 360.

I'm sorry I don't have an update on a fix at the moment, but we'll circle back here with any future updates. Here's some insight on how we tackle bugs.