Review 360 Stuck - This item is still processing and will be shown here automatically when ready.

Hi Anita,

Thanks for reaching out! I just checked the link in the latest version of Chrome, and it looks like it's accessing the course as expected.

Let me know if you're still experiencing issues, and I can have our team take a closer look!

Hi Anita,

Thanks for following up. I checked recently as well and came across the error, so I've opened a case on your behalf to connect you with a support engineer. They'll take a look at the link and follow-up with next steps!

By the way, it looks like you may have replied by email where your contact information came through. This Peek video will show you how to edit it out if you’d like!

Hi, I'm also suffering from this issue. I publish to 360, the course link works for about an hr, then reverts to "This item is still processing and will be shown here automatically when ready.". Was there a solution?

Hello R H,

Thanks for following up, and I'm sorry you're hitting this roadblock.

I peeked at Anita's case and saw our support engineers logged this as a possible bug. They concluded that the issue only happens when multiple versions of the course were published using Storyline 360 Update 52.

Here are two workarounds that should do the trick:

• Publish a new version of the course to Review 360.
• Manually upload the course to Review 360.

I'm sorry I don't have an update on a fix at the moment, but we'll circle back here with any future updates. Here's some insight on how we tackle bugs.

Hello Team,

I am also facing a similar type of issue for the last 15days. After publishing the course in Review 360, the content is not displayed for review, it is just buffering. I have installed the latest version V3.52.2 52470.

Hi Chetana,

Thank you for reaching out and sharing what you are experiencing and for contacting our support team directly. I can see that you are already working directly with Jose, so you are in great hands.

Hello,

We're also experiencing the same issue - A review link will show as normal then revert to 'still processing' and seems to just stay there. It's been intermittent over the last few days - seems to me there may be an underlying issue since it's popping up for more users - is this a known issue with Articulate at the moment?  I can't share the review link here due to propietary info within the module.

I am currently trying to replace this video with a new one and I am getting the message "This item is still processing and will be shown here automatically when ready." It has been stuck on this message for an hour. The video is only 117 mb.

HI, I am currently facing this issue with my project. Can you please help. 

Good day, I am also experiencing issues processing my course for review.