Forum Discussion

PaulKnights-45c's avatar
PaulKnights-45c
Community Member
8 years ago

Rise - shows double scroll bar in an LMS window

Hi, Just testing Rise on a normal Moodle instance and I keep getting a double scrollbar in the window. Tried 100% on the window dialogue but it still put a white bar at the bottom, which in turn creates a double scrollbaar for the user....not nice. See attached png.

What am i doing wrong?

rise 360
  • FazziAssociates's avatar
    FazziAssociates
    Community Member
    5 years ago

    Is there any update on this? We use Moodle and would like to use Rise courses, but when loaded as a SCORM package, we see the two scroll bars. Ideally there's no SCORM scroll bar and just one LMS scroll bar, with the SCORM dictacting the browser height. However we've been told it's very difficult to calculate the height dynamically. 

    That said, we're only using SCORM to track completion - Can the Web object export offer completion data somehow? All we need is complete/incomplete and maybe a quiz option.

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      5 years ago

      Hi there, Fazzi. If the frame that Moodle is using to display your Rise 360 content is adding a scroll bar, have a look at your launch settings in Moodle. You might have the option to launch the course in a new browser window rather than in the LMS frame.

      Web exports will not provide completion or quiz tracking for your course. 

  • JessicaKellerma's avatar
    JessicaKellerma
    Community Member
    5 years ago

    Hi

    I have the same double scroll bar issue, after loading a Rise course in Moodle for the first time (the site runs on Moodle 3.5). The activity is set to open in a new window. It is a how to guide, so I don't need to track progress or assessment. It is loaded as a SCORM package. After seeing the issue, I wanted to try and load the web output, though can't see how to do that.

    The CSS suggestion looks to be a logical solution, though in my situation there are two challenges  with this -
    1) I can't add custom CSS as the site uses a custom theme developed by the hosting Moodle partner and the option isn't in the theme settings

    2) I could probably ask them to add it as part of support, though only want to do that if absolutely necessary. We have dozens of scorm packages of Storyline content on the same site and I don't know this would be affected.

    Any other suggestions welcome.

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