Forum Discussion
Rise 360: Unable to Delete a Lesson from a Course
I have attempted multiple times to delete a lesson from a course, it only says processing and does not complete.
I have already tried the following troubleshooting steps:
- Refreshing page
- Restarting Articulate 360 programs (with & without login)
- Restarting browser
- Using different browser
Hi Amanda,
Sorry to hear that you ran into this issue.
As a troubleshooting step, please try doing a hard refresh of your browser, which clears the cache of the website you're on, to see if this helps. Here's how:
Hold down the Ctrl + Shift keys and click on your browser's reload button
You can also try importing your lessons to a new Rise 360 course or duplicating the course to see if this helps. If the issue persists, please open a case with our support team here so we can check what's happening.
I am having the same issue!
Hi Sandi,
Happy to help. If the troubleshooting steps mentioned in my previous response don't fix the issue for you, please open a case with our support team so we can check your Rise 360 course to identify what's preventing the lessons from being deleted.
