Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
Has anybody tried clearing their browser cache? I find most of the time doing this solves most of my problems.
I had the same issue back in May and worked with the support team to solve the problem. Asking the learner to clear their cache isnt an acceptable long term solution for me (and doesndt always work). Please find response below from articulate support team back in May:
A few months ago, we introduced a change to Rise that could cause content to lock up and display a blank page if two things were true:
- You had replaced a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), and...
- A learner attempted to resume a course that had been suspended before replacing the course content.We won't go into too much detail, but the crux of the problem was a suspend_data incompatibility between the two courses, and the result was a lock-up upon resume.
We’ve fixed this problem, and today one of two things will happen:
- If you replace a Rise course inside your LMS with a revised version of the same Rise course, bookmarking will work as expected. Learners can suspend the course before the course is revised, and those same learners can resume the course after the revision.
- If you replace a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), learners will not be able to resume the course where they suspended it before the revision. In this scenario, learners will return to the beginning of the course, but the content should never lock up.
I am having the same issue. However, this does not make sense to me:
A revised version will work as expected, however, a duplicated copy of the original Rise course will not resume the learner?
Hi Mauricio
Apologies for my slow reply, I have two accounts so it took me a while to find my archived notes. There is no explanation other than that of a bug within Rise.
Each time it has happened the articulate team have identified a bug and repaired it.
In regard to your comment. Its basically saying that a rise course will return blank if you attempt to replace an old course with a new duplicated version (lesson numbers will differ and as a result the learner will not be able to resume a course).
Are you updating an existing rise file or are you duplicating the rise file and trying to upload a duplicate copy to your LMS?
In any case, have you logged a ticket with Articualte? The support team are super helpful with fixing issues and bugs if you have identified something. Just allow a few days for a resolution.
