Forum Discussion
Rise continue button not enabling after Storyline block completed
I have been building various interactions in Storyline which I upload to Rise which the learner must complete before the continue button is enabled. This has been working fine for as long as I can remember. In the last week none of the continue buttons enable once a storyline block has been completed. This is happening in all of my new developments. My setting in the Storyline file on the last button is When user selects button Complete Course as Completed / Passed. Can someone please assist urgently as we have course that have been published which is now an issue.
Hi MarkGray-66105b and MichaelT1,
I have some great news to share! We just released another update for Storyline 360. In Build 3.103.35301.0, we’ve included important fixes. One of the bugs we’ve fixed:
- Completing a Storyline 360 block added to a Rise 360 course didn’t enable the continue block.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
26 Replies
Hi Karin! It sounds like you've almost got it. Please read through these steps to see if there's one you've missed:
- Delete the current Storyline block in your Rise 360 lesson.
- On the final slide, add this trigger: Complete course when the user clicks the button OR Complete course when the timeline starts on this slide.
- When you publish your Storyline course to Review 360, choose Track using complete course trigger.
- Add the updated Storyline block to your Rise 360 lesson.
-
Open the Continue button settings, and be sure to set the Completion Type to require learners to Complete the block(s) above the continue block.
Give that a try, and let me know if that works for you!
Hey Alyssa,
I was having a similar issue but was able to resolve with your steps! Thank you :)
Hi Mubaraka!
Thanks for the feedback! So glad to hear the steps Alyssa shared were helpful to you!
If you run into any setbacks moving forward, please let us know. Have a great start to your week and happy authoring!
Hi Steven,
I can see that a couple of months have passed since this previous message, but I'm having the same issue now. I've tried the steps suggested earlier, but for me, it did not solve the problem. The CONTINUE button does not activate :-(. Any suggestions? - Thanks in advance!
I'm having the same issue. The strange thing in my case is that this set up will work properly once the course is uploaded into my LMS.
The challenge is, it doesn't seem to work in Preview mode or Review 360. Which gives the impression it doesn't work at all. And it's difficult if I have people reviewing the course in Review 360, they'll get stuck.
Curious if anyone else has this issue or there is something I'm missing.Hi AlexSimpher,
I understand that you have a Continue button that is working as expected once publishing your course to LMS, but not when using Preview or Review 360.
- Just to confirm, what are your current Completion Type settings in Rise 360 for the Continue Button Block?
- Are you experiencing this in any other Rise 360 courses, or just this one?
Could you share a screen recording of what you're experiencing and a copy of your Rise course link and story file so we can investigate this further? You can share your materials in this discussion or privately in a support case.
Looking forward to hearing from you!
I'm having the issue as well. The Continue block does not work for me in Review however does work for other users when I ask for their feedback. It works in the LMS as well. I have a Storyline course embedded in the Articulate Rise 360 block. This is a very new problem as I've been working the same course for a couple weeks and it worked just days ago.
Hello ShannonMarciano,
I understand you're the only person on your team impacted by this Continue Block behavior when viewing your Rise 360 course in Review 360. Happy to help!
- You mentioned this occurs for you in Review 360. Do you also see this when previewing your course in Rise 360?
- What browser are you currently using? Do you notice this behavior if you use an incognito window?
- Are you experiencing this in any other Rise 360 courses, or just this one?
- If this happens for more than one course on your device, I suggest checking your browser settings and clearing your browser's cache if necessary.
As I shared with others in this thread, it would be helpful if you could share a screen recording and a copy of your course in this thread or privately in a support case.
Looking forward to hearing from you!
Thanks for the reply. I tried in several browsers and also in Cognito mode. I'll try in Rise360 and clearing my browser history. Stay tuned.
Was this issue resolved? I am having the same issue in one of my Rise courses. Thanks!
Yes, however it seemed to resolve itself. I did not make any changes to the course and one day it just worked. Not a great outcome since I don't know how to fix it if it happens again. Could have been some system updates that were needed. Not sure what the issue was. Good luck with your course. Would love to identify the root cause so I'll keep checking back.
Hi All, I had the same issue today and tried everything with no success. After trying everything I got my colleague to try and it worked. The difference appears to be that I upgraded my Storyline earlier today and she has not actioned the update yet.
Also I noticed that if you make a block template of the working storyline block this also seems to work in my instance (although I note that normally you would want to change the storyline content)
Hello MarkGray-66105b and MichaelT1,
Sorry to hear about the trouble with the Continue button.
I appreciate you opening support cases! I can confirm that this is a bug in the product, and our Engineering team is aware of the issue.
Let’s continue the conversation in your support cases to keep all the details in one place, but I’m happy to assist further here as needed.
Hi MarkGray-66105b and MichaelT1,
I have some great news to share! We just released another update for Storyline 360. In Build 3.103.35301.0, we’ve included important fixes. One of the bugs we’ve fixed:
- Completing a Storyline 360 block added to a Rise 360 course didn’t enable the continue block.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
New version works, when I updated again today which is great! Thank you.
However, I'm wondering why it didn't work when I downloaded the update about 24hours ago, after I got the notification that the issue had resolved from the Articulate on the 22nd. When we get the notification that the incident is resolved it should mean the new update should be available right?Hi MarkGray-66105b,
I’m glad to hear updating again worked for you!
You’re right, once you receive the notification that the incident has been resolved, the new update should already be available. It’s possible that there was an issue with the initial installation, which can sometimes happen due to network glitches or other factors.
If this happens again and a simple reinstall doesn’t fix it, you may also want to try the additional steps outlined here: How to Fix Unexpected or Erratic Behavior in Storyline 360.
Please don't hesitate to reach out if you have additional questions.
EricSantos, updated and working, thank you!
You’re very welcome, MichaelT1, I’m glad to hear it’s working for you now!
Please don’t hesitate to reach out if you run into anything else.
