Forum Discussion

JessicaBoylett's avatar
JessicaBoylett
Community Member
21 days ago

Rise Courses Not Being Marked as Completed on LMS

Hi all,

Hoping someone might be able to help with a tricky situation the team and I are facing.

We’ve had a few employees complete a Rise course and send through a screenshot showing they’ve reached the end, but the course isn’t being marked as ‘completed’ on their profile in the LMS (ELMO). This isn’t happening to everyone, so we suspect it might be a phone compatibility or browser issue?

Has anyone else come across this before or found a workaround? It’s starting to impact how we use Rise for future courses, so any advice would be appreciated.

Thanks so much.

advice
articulate 360 training
General E-Learning
rise 360

2 Replies

  • KellyAuner's avatar
    KellyAuner
    Staff
    20 days ago

    Hi JessicaBoylett,

    Thanks for reaching out! 

    I suggest troubleshooting your file in SCORM Cloud to see if you can replicate the behavior. If the course works properly in SCORM Cloud but not in your LMS, it'd be helpful to test a copy of your file. Since it's only happen for select users, it's likely an issue related to the environment in which it's being played. They can try using a different browser or viewing the course in incognito mode.

    It may also be helpful if you share which LMS you use, in case other community members share the same experience!