Forum Discussion

JenniferAngelos's avatar
JenniferAngelos
Community Member
6 years ago

Rise deleting blank line between paragraphs in accordion.

Hi all, I am working in an accordion object and I am trying to leave a blank line in between two paragraphs of text. When I do this as I have done in many other places (hitting enter twice) the paragraph displays correctly. However, if I navigate away from the page and come back, the blank line disappears. In the attached photo, break should proceed "Historically".

Does anyone know what is happening here? It seems like a bug to me as I've done this many times in other places.

Rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello everyone!

    I have great news to share! We are no longer seeing this bug where paragraph and line break spacing does not display correctly within a Rise 360 course. 

    Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    5 years ago

    Hi Ellen,

    Thanks for those screenshots. I'm seeing the same problem on my side! It looks like the line spacing doesn't display correctly unless you use Shift + Enter to manually add space between paragraphs. 

    Would you mind trying that and letting me know if that solves the problem?

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    6 years ago

    Hi there, Jennifer and Karin! Let me grab some details from you to see if I can test this behavior on my end:

    • What browser are you using?
    • Are you typing your text, or copying and pasting? If you can share a quick Peek 360 screencast of this happening, that would be helpful.
    • Has this happened in more than one lesson?

    Thanks for reaching out!

  • KarinRex's avatar
    KarinRex
    Community Member
    6 years ago

    Hi Crystal. This was happening to me on Tuesday or Wednesday this week. I just tried it again in both Chrome and Firefox and could not replicate the error.

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      6 years ago

      Thanks for the update, Karin! I'm happy to help if anything is getting in your way.

  • EllenKupp-92a6b's avatar
    EllenKupp-92a6b
    Community Member
    5 years ago

    I'm just running into this problem. I'm using Chrome and the line spacing is disappearing both in the accordian and tabs functions.

  • EllenKupp-92a6b's avatar
    EllenKupp-92a6b
    Community Member
    5 years ago

    I'm just running into this problem. I'm using Chrome and the line spacing is disappearing both in the accordian and tabs functions.

    • Crystal-Horn's avatar
      Crystal-Horn
      Staff
      5 years ago

      Thanks for letting us know, Ellen. I'm not seeing this behavior in Chrome for Mac, version 79. Can you share a screencast of what you're seeing?  

  • EllenKupp-92a6b's avatar
    EllenKupp-92a6b
    Community Member
    5 years ago

    Here they are. Thanks

     

  • alexdevo's avatar
    alexdevo
    Community Member
    4 years ago

    Wow, I was looking for a way to delete line breaks that won't disappear no matter how I tried. Well, Shift + Del did the trick, so you unintendedly solved my doubt, Alyssa :)

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hello everyone!

    I have great news to share! We are no longer seeing this bug where paragraph and line break spacing does not display correctly within a Rise 360 course. 

    Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.

      • KellyAuner's avatar
        KellyAuner
        Staff
        21 days ago

        Hi, HeatherJohns726,

         

        Thanks for reaching out and I'm sorry to hear you're experiencing this issue!

         

        Since this is an older post, I'd like to gather more information from you. What browser are you using? Have you tried a different one? If possible, can you share a screen recording of the issue? You can upload it here or privately in a support case.

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