Rise "download course" button not working after Exporting

Hi Tangie,

What browser are you using to export the course? You'll want to use one of the Rise browsers listed here: 

If you are using one of those and you're still seeing this odd behavior, can you let me know if it's only happening on that one course or all your Rise courses?

I’m having the same issue. I’ve tried multiple course, multiple publishing setting, multiple browsers & the download course link isn’t working. I’ve restarted, checked download settings. Never had this issue before and I’ve designed a number of course before & haven’t had this issue. Any tips?

Hi Keshia,

Did you check what browser you're using to download the export? When I export a course, I see the follow message appear within the Rise window: 

and I also see a zip file downloaded to the files on my computer. I can also access a download from the Email notification that is sent. 

Let me know if you're able to test in a different browser (any of the ones listed earlier) and you'll want to make sure you're using the latest version. 

I'm having the same issue.  I have tried in edge. chrome and even firefox.  it gets to the download button and then nothing.  Can you please help?

Hi there! I am currently facing the same issue with one of my courses. I was able to export and download the package in the morning, but now I unable to download the course. Exported multiple times but still no result. Only one course has this issue. I am able to download the other courses.

Please help!

That matches what is happening to me - but why? We only use IE or Chrome, and Chrome is the far better browser.  It means I can't publish anything, as I get the same problem if I export and/or try to download in IE.... am feeling a bit stuck!!  Is there a fix expected??

As stated in the table above, IE is not a supported browser.

I recommend that you follow the process as described by Ashley. It works well for me.

After you click the Export button, you see a page with a message that you will be emailed when the course is ready for download. In the top right-hand corner there is a button to go back to the course.

Do not use that button. Just stay on the page and wait.

Once the course has been exported, you will see a message: Export successful.

At that point the ZIP file will automatically be downloaded to your computer. 

You will still get the email but you can just ignore it.

Hi Karl, thanks for the clear instructions - I didn't realise you could just wait and the download would start, that's good for future reference. 

However I've tried this way in Chrome and I don't get the download... there is a little message down the bottom that flicks between waiting for blah blah amazon web services and waiting for rise something, but nothing happens.  I have started  case with articulate and will see what they say.  From another post I came across on the forums it sounds like there may be a known issue with Chrome... doh.  

Thanks for opening a case, Mereki! I see Rowie recently sent you instructions for sending over a copy of your course for testing. Please let us know if you have any questions about those steps!

Hi Wendy,

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