Forum Discussion
Rise "download course" button not working after Exporting
Hi Karl, thanks for the clear instructions - I didn't realise you could just wait and the download would start, that's good for future reference.
However I've tried this way in Chrome and I don't get the download... there is a little message down the bottom that flicks between waiting for blah blah amazon web services and waiting for rise something, but nothing happens. I have started case with articulate and will see what they say. From another post I came across on the forums it sounds like there may be a known issue with Chrome... doh.
I only use Chrome for my Rise authoring and have no issues.
Odd that it's not working for you.
Hi Mereki.
A possible fix for you?:
I had a similar problem downloading the zip and wonder if your issue is the same as mine.
Do you work using a vpn, or maybe your company has blocked it through the firewall? You could disconnect just for the download.
My experience was:
- I created the project in chrome
- I exported the project for web
- I got the email and clicked the link
- The browser opens and displays the "Download course" button
- The button does not start the download
- I get "Waiting for articulate-us.s3.amazonaws.com" message at bottom left of browser
- Then "Waiting for rise-runtime.articulate.com"
- Then this message disappears and the browser sits dormant.
I checked the console log and saw that there was an error with a few things that led to failure (I'm no expert, but wondered if the error was my side)
So I disconnected my vpn connection and my problem was solved. (I obviously reconnected my vpn straight after :)
Hope this helps.
James.