I created a course in Rise. I need to load this course into our LMS so that it can be assigned to a department. I exported the course and received the "course exported successfully" email. When I click on the link, it takes me to the "download course" page. The download button will allow me to click but will not download the zip file. The zip file is needed to upload to LMS. I have had success with other other courses. Any suggestions?
If you are using one of those and you're still seeing this odd behavior, can you let me know if it's only happening on that one course or all your Rise courses?
I’m having the same issue. I’ve tried multiple course, multiple publishing setting, multiple browsers & the download course link isn’t working. I’ve restarted, checked download settings. Never had this issue before and I’ve designed a number of course before & haven’t had this issue. Any tips?
Did you check what browser you're using to download the export? When I export a course, I see the follow message appear within the Rise window:
and I also see a zip file downloaded to the files on my computer. I can also access a download from the Email notification that is sent.
Let me know if you're able to test in a different browser (any of the ones listed earlier) and you'll want to make sure you're using the latest version.
Hi there! I am currently facing the same issue with one of my courses. I was able to export and download the package in the morning, but now I unable to download the course. Exported multiple times but still no result. Only one course has this issue. I am able to download the other courses.
Hi Lokesh! We have an issue with downloading your exported course from the email in Microsoft Edge or Firefox if the course was originally exported in Chrome.
Does that match what you're seeing? If so, can you open the email in Chrome and download your output from there?
That matches what is happening to me - but why? We only use IE or Chrome, and Chrome is the far better browser. It means I can't publish anything, as I get the same problem if I export and/or try to download in IE.... am feeling a bit stuck!! Is there a fix expected??
As stated in the table above, IE is not a supported browser.
I recommend that you follow the process as described by Ashley. It works well for me.
After you click the Export button, you see a page with a message that you will be emailed when the course is ready for download. In the top right-hand corner there is a button to go back to the course.
Do not use that button. Just stay on the page and wait.
Once the course has been exported, you will see a message: Export successful.
At that point the ZIP file will automatically be downloaded to your computer.
You will still get the email but you can just ignore it.
Hi Karl, thanks for the clear instructions - I didn't realise you could just wait and the download would start, that's good for future reference.
However I've tried this way in Chrome and I don't get the download... there is a little message down the bottom that flicks between waiting for blah blah amazon web services and waiting for rise something, but nothing happens. I have started case with articulate and will see what they say. From another post I came across on the forums it sounds like there may be a known issue with Chrome... doh.
Thanks for opening a case, Mereki! I see Rowie recently sent you instructions for sending over a copy of your course for testing. Please let us know if you have any questions about those steps!
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Are you trying to export your Rise 360 for Web or LMS? If so, are you able to get the output file if you export the course from inside Rise 360 at rise.articulate.com?
I'm sorry you're hitting this roadblock, CCTR Training. I'm going to connect you with our Support Engineers so they can take a closer look at why this is happening. You'll hear from the team soon!
After you click the Export button, you see a page with a message that you will be emailed when the course is ready for download. In the top right-hand corner there is a button to go back to the course.
Do not use the back button. Just stay on the page and wait.
Once the course has been exported, you will see a message: Export successful.
At that point the ZIP file will automatically download to your computer.
You will still get the export email but you can just ignore it.
I have followed this steps but could not able to download exported version. Even I have searched in my computer as well as in my articulate project but could not be able to download it.
Hi Bhavika! Thanks for letting us know that you've followed the steps but you still cannot export your course. Please open a case with us here so that one of our technical support engineers can assist you.
24 Replies
Hi Tangie,
What browser are you using to export the course? You'll want to use one of the Rise browsers listed here:
Google Chrome (latest version)—Best experience
Firefox (latest version)
Microsoft Edge (latest version)
Google Chrome (latest version)—Best experience
Safari (latest version)
Firefox (latest version)
If you are using one of those and you're still seeing this odd behavior, can you let me know if it's only happening on that one course or all your Rise courses?
I’m having the same issue. I’ve tried multiple course, multiple publishing setting, multiple browsers & the download course link isn’t working. I’ve restarted, checked download settings. Never had this issue before and I’ve designed a number of course before & haven’t had this issue. Any tips?
Hi Keshia,
Did you check what browser you're using to download the export? When I export a course, I see the follow message appear within the Rise window:
and I also see a zip file downloaded to the files on my computer. I can also access a download from the Email notification that is sent.
Let me know if you're able to test in a different browser (any of the ones listed earlier) and you'll want to make sure you're using the latest version.
I'm having the same issue. I have tried in edge. chrome and even firefox. it gets to the download button and then nothing. Can you please help?
Hi there, Wendy. We'll work through this issue with you in the case you submitted. Thanks!
Hi there! I am currently facing the same issue with one of my courses. I was able to export and download the package in the morning, but now I unable to download the course. Exported multiple times but still no result. Only one course has this issue. I am able to download the other courses.
Please help!
Hi Lokesh! We have an issue with downloading your exported course from the email in Microsoft Edge or Firefox if the course was originally exported in Chrome.
Does that match what you're seeing? If so, can you open the email in Chrome and download your output from there?
That matches what is happening to me - but why? We only use IE or Chrome, and Chrome is the far better browser. It means I can't publish anything, as I get the same problem if I export and/or try to download in IE.... am feeling a bit stuck!! Is there a fix expected??
As stated in the table above, IE is not a supported browser.
I recommend that you follow the process as described by Ashley. It works well for me.
After you click the Export button, you see a page with a message that you will be emailed when the course is ready for download. In the top right-hand corner there is a button to go back to the course.
Do not use that button. Just stay on the page and wait.
Once the course has been exported, you will see a message: Export successful.
At that point the ZIP file will automatically be downloaded to your computer.
You will still get the email but you can just ignore it.
Hi Karl, thanks for the clear instructions - I didn't realise you could just wait and the download would start, that's good for future reference.
However I've tried this way in Chrome and I don't get the download... there is a little message down the bottom that flicks between waiting for blah blah amazon web services and waiting for rise something, but nothing happens. I have started case with articulate and will see what they say. From another post I came across on the forums it sounds like there may be a known issue with Chrome... doh.
I only use Chrome for my Rise authoring and have no issues.
Odd that it's not working for you.
Thanks for opening a case, Mereki! I see Rowie recently sent you instructions for sending over a copy of your course for testing. Please let us know if you have any questions about those steps!
Don’t understand why these are all coming through again. It was dealt with at the time.
Wendy Murray
Level 3 Co ordinator
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Hi Wendy,
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Hi Mereki.
A possible fix for you?:
I had a similar problem downloading the zip and wonder if your issue is the same as mine.
Do you work using a vpn, or maybe your company has blocked it through the firewall? You could disconnect just for the download.
My experience was:
I checked the console log and saw that there was an error with a few things that led to failure (I'm no expert, but wondered if the error was my side)
So I disconnected my vpn connection and my problem was solved. (I obviously reconnected my vpn straight after :)
Hope this helps.
James.
Hi,
I'm not able to dl the content from Rise. I've been waiting for some time and this is the first time I'm experiencing this issue.
My Chrome Browser is : 80.0.3987.149
Please let me know if there is an issue.
Hello, CCTR Training!
Are you trying to export your Rise 360 for Web or LMS? If so, are you able to get the output file if you export the course from inside Rise 360 at rise.articulate.com?
Hi Alyssa,
I logged in thru rise.articulate.com and am not able to DL the output file. I am also not able to log in to Articulate 360 with this error as well.
I'm sorry you're hitting this roadblock, CCTR Training. I'm going to connect you with our Support Engineers so they can take a closer look at why this is happening. You'll hear from the team soon!
Hi,
I have the same problem.
I have created a course in Rise using google chrome, got an e-mail with the link, clicked the download link and the download didn't start as normal.
I can see 'waiting for rise.articulate.com' message.
I've tried all advice as per the conversation above already - still struggling.
Please could the Support Engineers contact me and help?
Hi,
Have you tried these steps:
After you click the Export button, you see a page with a message that you will be emailed when the course is ready for download. In the top right-hand corner there is a button to go back to the course.
Do not use the back button. Just stay on the page and wait.
Once the course has been exported, you will see a message: Export successful.
At that point the ZIP file will automatically download to your computer.
You will still get the export email but you can just ignore it.
Hi,
Yes I have tried that.
My IT department has helped me by switching off the Internet Security.
The file started downloading.
Thank you for your assistance.
Kind Regards,
Karolina
[http://logo.dentons.com/dentons
Hi Karl,
I have followed this steps but could not able to download exported version. Even I have searched in my computer as well as in my articulate project but could not be able to download it.
Request to help.
Hi Bhavika! Thanks for letting us know that you've followed the steps but you still cannot export your course. Please open a case with us here so that one of our technical support engineers can assist you.