Forum Discussion
Rise Feedback Options are Not Working For Us
We previously reported to Articulate that the review options don't work for our internal training using Rise. We do quizzing for our product releases and the only way to get feedback to work was to ...
Hi, Ashley. Seem to be chatting with you a lot lately. This is just super frustrating for us, because we want to use it for in house training on our software releases among other things. In Storyline, we can give feedback without showing the correct answer. Giving feedback is completely a separate issue from giving the correct answer. It's like we enter the feedback, but can't use it without using this unrelated feature.
My system engineers complain if there's no review option because they don't know what questions they missed. They feel like they're stabbing in the dark. So I can put the feedback into the question, but they can't see the feedback unless we also give the correct answer? We just want to be able to show the feedback we enter: that's it. These are two separate things, and relabeling doesn't solve the issue, so I asked again. It's like the problem was addressed inasmuch as labeling the switch is clear now, but it's solving the wrong problem.
We wrote a lot of process and set up templates that we cannot use now, and have to do that over again in SL. We really want to use Rise, but just cannot, at least for anything like this. Being in the software business, and admittedly not knowing the complications that might come with my request, separating these two things seems pretty straightforward. So...I press the issue once more.
It's a big deal to us. That said, we've had a fantastic ramp up with SL over the past six months and are doing things we never could before.
