Forum Discussion

TriveniShinde's avatar
TriveniShinde
Community Member
7 months ago

Rise Image Carousel Block - Image loading issue

Hey there, I am using Rise Image Carousel Block and facing an issue with image loading/latency in the review 360 link. I tested using the default block, and it also reflected the same problem. Is there any solution to this?

rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    7 months ago

    Hi Triveni, 

    Thanks so much for reaching out! I see that you've opened a support case and that you are working with my colleague Lianne. You're in great hands!

    We'll continue the conversation over in your case. 

    Have a great start to your day! 

  • BT-bdb6e26b-dff's avatar
    BT-bdb6e26b-dff
    Community Member
    7 months ago

    Hi I am having the same problem with the image carousel in Rise Microlearning, and so I replicated in Rise, and so sometimes the issue is that an image is taking a long time to load (even though it's an 87kb png file, and other times it just doesn't load at all unless I either click into it or resize the browser.

  • KellyAuner's avatar
    KellyAuner
    Staff
    7 months ago

    Hi, B T!

    Thanks for reaching out and I'm sorry you've hit this snag. I've opened a support case on your behalf and just sent an email your way. We can continue troubleshooting in your case!

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