Forum Discussion
Rise making image pixellated
Hi I have a high resolution image which becomes pixellated in a certain area when I upload it to Rise (I am using it inside of a Image & text block).
Anyone have any tips on how I can prevent thi...
Hello,
I am having similar issues with images uploaded in Rise. I switched to capturing screens in 600 DPI because regular 96 DPI images look fuzzy in the Rise course. It seems that the compression should only work when the file size needs to be smaller. Also, even when I increase the resolution, images in the Labeled Graphic, Image & text, Sorting Activity, Flashcard stack, and Flashcard grid are fuzzy or pixelated.
I also noted, as someone else discovered here, that TIFF files (.tif) work better because that file format maintains the image resolution and higher file size than JPEG or PNG. However, I cannot upload a .tif file into the Labeled Graphic although I can upload it in other places.
I get a message, ! Please verify the file is an image and try again.
How soon can these issues be fixed? Images are key parts of my training and need to be crisp. Thank you.
Hey Ramona. I'm sorry those images are showing as fuzzy or pixelated. I'd like us to have a closer look at how they're appearing in Rise. I opened a case for you with our support team (since you're on a 360 Team, you'll get priority support!), and you should receive a confirmation email with an upload link.
Can you share some example image files that are giving you trouble? You can also provide us with the Share URL to your Rise course so we can see what you see in the different blocks and lessons.
Thanks so much for letting us help, here!
