Forum Discussion
Rise Translation Import Stuck in Processing
My Rise translation import is stuck in processing with a spinning circle.
I duplicated the original Rise course, exported the XLIFF file (from duplicated course), generated the translated XLIFF fi...
Hi, I have the same issue here. It can't be because of the file I'm importing, as I've used it before.
The first place to start troubleshooting is your workflow. If you deviate from the Rise 360 workflow for translations, you can experience the file not being processed as you described.
The workflow should be:
1. Duplicate your course.
2. Export the XLIFF file.
3. Translate the XLIFF file.
4. Import the XLIFF file into the duplicated course.
If you did anything else along the way (make a duplicate of a duplicate for example) and try to re-import the XLIFF file into the second duplicate, it won't work.
Another common thing that will make an upload fail is if you update the course after exporting the XLIFF and then trying to import it back in.
I hope that helps!
Thor-- Your comment of making "a duplicate of the duplicate' is helpful -- and making me nervous. I have had the spinning 'processing' wheel for the .XLIFF import -- and I am afraid this may be the issue. I have a fear I have exported from a different copy of the same course and now trying to import into a copy.
MY QUESTION: given that the translation /editing has been completed by a translator ....how do I NOT have to do everything over? That's just not an option to have the translator re-do the process. A tedious workaround may be to report a new XLIFF file -- and 'copy and paste' the translations from the original into the new .XLIFF file -- and try to import that one? Is it possible that may work? TIA
