Forum Discussion

LukaszKujac-5fa's avatar
LukaszKujac-5fa
Community Member
2 years ago

Rise translation XLIFF import not uploading

Dear team

My Rise translation import is stuck in processing with a spinning circle. In this article there is a possible resolution with re-exporing the files but it didnt work for me https://community.articulate.com/discussions/rise-360/rise-translation-import-stuck-in-processing. This is the case with 6 different language variants of the same file.
Would you be able to check the source file, which was duplicated to create language variants, and see if the file is corrupted?
Thank you in advance.

Rise 360
  • Chris-Santos's avatar
    Chris-Santos
    Staff
    2 years ago

    Hi Lukasz,

    Thanks for reaching out to our support team.  I can see that my colleague has requested a couple of files from you.  As soon as we receive your files, we'll investigate your translation issue and respond to you right away  with my colleague's findings.

    • LukaszKujac-5fa's avatar
      LukaszKujac-5fa
      Community Member
      2 years ago

      Hello Christopher, already shared the files this morning (CET) so they should be added to the existing ticket.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Lukasz!

    Thanks for the update! Just wanted to pop in real quick. I took a look at your case, and I'm not seeing the attachments you mentioned attached. 

    Here's your personalized upload link for your case. When you are available, please re-upload the files so that our colleague Dexter can assist you.

    If you have any questions, just let us know! 

    • LukaszKujac-5fa's avatar
      LukaszKujac-5fa
      Community Member
      2 years ago

      Hello Luciana
      Files attached to the Articulate Case # 03690038 

      • GrenForonda's avatar
        GrenForonda
        Staff
        2 years ago

        Thanks for the update and for sharing your files, Lukasz! Our colleague, Dexter, will contact you soon once he tests your file and investigates the issue.

        Just let us know if you need anything else!

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