Rise Translation Import Stuck in Processing

Thank you, Crystal!

I am having this same issue - may I know what the reason and solution was please?

I am also having the same issue. I would like to know the solution to. 

Have the same issue with all my courses and multiple languages. 

This issue seems to be a bug right now. I cannot import any XLF files. Just gets stuck on Processing... 

Articulate staff, we really need this elevated to a top priority for the dev team. This is a massive disruption.

Hi everyone - After submitting a case for this I found out the issue, for me at least. I exported one xliff file for multiple duplicate courses, this is wrong. You have to export a file for each duplicated course individually - imagine each course having a fingerprint... the xliff and course have to match in order for the import to work. hopefully they update the instruction to be more specific but the case team helped me identify the issue and I figured out a workaround since I already had the translations back.

my solution (see my issue below) can be complicated without showing so i'm going to be specific. i originally dupicated my course into 3.

course 1 (English (original)) was duplicated to course 2 & 3 and xliff downloaded from original/

- since this is the original course (finger print) i imported spanish, then duplicated and kept duplicate as spanish

-then imported turkish to same original course and kept as turkish

course 2 (duplicate for Turkish) - was still english so i used it as my english course

course 3(duplicate for Spanish) - deleted, not needed

it is complicated but i hope it helps

Amanda, were you ever able to resolve this?

Hello, 

I'm having the same issue. I'm only trying to translate 1 course, with 1 translation so the workflow should be pretty simple. 

However I just get stuck at the "Processing translation..." screen. 

I am having the same issue. When I imported the translated file back to Rise 360, it was processing translation forever.

Hi, I have the same issue here. It can't be because of the file I'm importing, as I've used it before.

Hi,

I have a the same problem with one xlf file (in Russian).

I've duplicated my course, I've exported the course as an XLIFF File, I've imported XLIFF File traslated with Trados, but at this last step, xlf file gets stuck loading. It does not give an error, it just gets stuck loading.

I've changed the font (I've import a russian font).

I've imported also labels traslated, and they work.

The problem arose only for xlf course.

I am also unable to import translations after following the correct export process. I submitted a ticket.

Unfortunately no- I never got this worked out. In my case, this was a test course when we were just beginning the translation process, so I didn't actually need it. I feel like I lucked out, because when I tried with a real course, it worked. The test course in this case still wont process.

Actually, I take that back. Looking through my old courses, it looks like I did get it working. I believe what I did was export the xliff again, retranslate (or paste in the translations from my first attempt), and import again. It worked.

Hi Jill, were you able to get an answer.  I am having same problem for a course importing chinese translated xlif into a course

@MichaelGambale Hi Michael. My Articulate Case # 03596038 fixed my xlif files and I successfully imported the translations to Rise.  

Hi Michael,

I see that you have reached out to our support team too.  You're in good hands with Ronaziel.  Looks like she has already sent you an email.  We'll be on the lookout for your response!

Hi,

When a collaborator sends me a copy of a course, can I import that translated text to the copy I was sent?

Colleague created a copy of a course then exported the xlf file for translation.
I now have taken over the work, sent xlf file it to a translation company.
Colleague sent me a copy of the course (now showing my name as the author).

I have been trying to import the translated xlf file but stuck in processing.

Does my colleague need to import the translated xlf file himself on the copy of the original course where he exported this file?

Question 1:  Different author cannot import translated text to a copy of a course that another author sent them?

OR....  Sending a copy of a course changes the fingerprint of the course so the imported file can only be done by the original author of the course?

Does sending a copy of a course change the fingerprint?

Hi Gayle,

I'm sorry you're having trouble importing your translation into your Rise course. To ensure that your translations are imported successfully, you need to make sure you're in the content from which you originally exported your XLIFF file. The XLIFF file is content-specific, so it can't be exported from one deliverable and imported into another. 

If a colleague sends you a copy of a course, here's what you can do:

1. Export the XLIFF file from your copy 
2. Translate that XLIFF file 
3. Import the new translation file into your copy of the course. 

You also want to avoid editing your course after exporting your XLIFF; otherwise, you could have difficulty importing the translation.

Please check out this article on translating your Rise 360 course.

I hope this helps!

Hello 
I would like to ask for a support with the same issue as reported multiple times in this thread.
My issue is regarding one of the modules where translated xliff doesn’t work in each of the 6 language versions i have. All of the correct steps were followed so:
1.Export the XLIFF file from your copy
2.Translate that XLIFF file
3.Import the new translation file into your copy of the course.
I've also tried re-exporting the xliff again and sending the file to our team responsible for translation to process it again. Unfortunately this fix didn’t work as well. 
Is it possible that the Rise file created/duplicated from the original English version is bugged or the source file which I’m duplicating? I would appreciate your help and some guidance to try and resolve this issue.

Hi Lukasz,

I'm sorry to hear you're having trouble importing your translation file. We'd love to take a closer look at your course/translation file so we can troubleshoot the issue and determine what's preventing your translation from being imported into your course. Kindly open a support case here and we'll reach out to you directly as soon as we can.

I hope this helps!