Hi Currently it does not seem possible to save the Rise source files to one's local machine. As we plan do develop some modules in Rise for clients, we would need to send them the source files if they would like to modify the modules themselves at a later stage. I understand that there may be sharing of Rise files between accounts for collaborative work in the near future, is there a timeframe for rollout on this? Do you know if or how source files can be saved, or when this may be implemented?

I don't think anyone here is requesting offline editing. What we're asking for is CONTROL of our own intellectual property, so that it can be passed along to clients or to our successors if we move on. I have a repository (on our own servers, with our own security) of all of my authored content. When I move on, someone else will gain access to that repository. No one here is asking for the keys to the kingdom. We're asking for a source file that WE can store locally, so that WE are responsible for its security, so that WE always know where to find it and can send it on to a client at the end of a contract or can pass it to our successor in a way that WE think makes sense. If that file then has to be edited in the cloud with a valid Rise 360 subscription, that's fine - it's no different than my successor having to buy the software used to create any other initial file. But not to allow us to control our own intellectual property is clearly a problem for a lot of us, and will result in us not utilizing Rise 360 (however useful a product it may be). I want to store all of my content in ONE place, so no one has to wonder where it is. ALL OF IT. And I want my security people to control who sees it, and who can edit it. How it gets edited depends on the type of file - and a Rise 360 file which is only editable with a valid subscription is absolutely fine with me.

I'll add another voice into the mix. We switched to Articulate 360 last year, and have been using Rise 360 a lot in the past few months. A few weeks ago, one of our Rise courses mysteriously disappeared - the published content was gone, resulting in a 'Hmmm, we can't find what you're looking for' message to the user, who reported it to us. When we viewed the link, it was gone - and when we went to re-publish, we found the source file was also missing. Articulate Support was unable to locate the source file and insisted that we must have deleted it - which we didn't. The course had been stable and working from December, had not been modified or updated, none of my team had touched it. Yet it was gone. Because nothing was stored locally or backed up, we didn't even have the published version to refer to - we had to re-create the entire module from scratch. Obviously this had made me extremely motivated to not only backup all of my content, but to deliver it from our own servers and not through Articulate servers. If I can't depend on the content being stable, and if files are just going to disappear and I can't back them up, it's not a reliable solution for us. So... what exactly is Articulate suggesting that I do? Send a copy of every file to myself, and manage the duplicates? I hope you realize this isn't a viable solution. We need a way to store and/or backup our content. Make it editable only through a valid Rise 360 subscription, for sure - but if you can't guarantee that my content is stable, especially if you can't recover something that has disappeared (for whatever reason), you need to provide me with a way to back it up and store it on my own server.

I agree--I would love to be able to give the source files to clients! A client hired me to create a few RISE courses, and the application is so new I don't think either one of us thought about the issue of source files. After I delivered the published files, I realized that the client will not have access to be able to make even minor changes on this course, unless they go through me. That's not acceptable to me!Also, I can't guarantee I will subscribe to 360 next year. As a freelancer, it will depend on whether there is client demand.

This is not really a viable solution. We're working with a Fortune 50 company, and they are strongly advising away from Articulate Rise and fully supporting competing platforms -- for this very reason. For these larger corporations, investing in courseware development -- only to then have it not archivable, not retrievable, not transferrable outside this platform -- is a deal killer; we're seeing it first-hand. You have a decent product. I hate to see it bested by the likes of Elucidat et al. My strong recommendation: Get it on the feature roadmap, ASAP.

5 years ago, this was 'on the roadmap' but for some reason it is no longer. Articulate seems to be missing the point of the request - and on purpose. I see continued comments from staff about not really understanding the purpose of the request and offering non-work-arounds - this is disingenuous. It's strong-arm strategy for sales. My clients need the source files - not the web or the pdf version, or the media files but the actual source copy that they could upload to Rise for editing after a buying a subscription. They need the security of knowing that if they become unhappy with my services, I can't hold their courses hostage because I'm the only one with access to the material through my Articulate account. They need ownership and control of their intellectual property. I need the source files - for archiving offline in case you somehow lose the data on your servers. As a professional it's irresponsible for me to not have some sort of redundancy built in for my data and content, but your platform prevents me from fulfilling this basic responsibility.

Saving Rise Source Files to Local Hard Drive

AshleyT-Pollard
Staff
7 years ago
Thanks Steve for that feedback and I can certainly pass it along. As a company, we're also committed to safety and security, take a look at our Trust center documentation here.
LeslieMcKerchie
Staff
7 years ago
Thanks for sharing those details and use-case Lynn.

I submitted a feature request on your behalf.
KevinFox-b9df4f
Community Member
7 years ago
This seems to be along the same lines as the issue I have come across. I have designed a RISE course for the UK bases of our company and there has been a request from our Spanish bases to now mirror the course at their side but they require access for translation etc.

Am I correct in saying the only way they would be able to make the necessary amendments from their end would be for someone at that side to have an Articulate 360 subscription?
LeslieMcKerchie
Staff
7 years ago
Hi Kevin,

Yes, it sounds like a Teams Account may be beneficial for you if you need someone to have access for collaboration on your Rise courses.

In addition, as Justin mentioned here:

We feel comfortable targeting Q2 2018 to release Course Translation.
- KevinFox-b9df4f
  Community Member
  7 years ago
  Hi Leslie,
  
  Thanks for responding, that's good news about the translate function in rise but unfortunately with the time restrictions on my course needing to be rolled out across both UK and Spain I would need to look into another viable option.
  
  I have been led to believe we already have a Teams account although currently I'm the only one with a licence as I was trialling it. Can you advise how much of a task it would be for my colleague in Spain to get access to the team? would they need a licence for them then need to be added to the team? would it be simple to have them removed afterwards? Sorry I do not deal with the licensing etc from our end so it's all strange to me.
  
  Also is a Teams account the only way for someone to gain access to the source copy of my Rise course?
  
  Thanks in advance
  
  Kevin
LeslieMcKerchie
Staff
7 years ago
Hey Kevin,

Our Customer Care team would be able to best answer those questions for you. So, no need to apologize, because that's not my specialty either :)

I can say, yes, a Teams account does sound like what you need, but you can reach out to our team directly here.
StevenWalsh
Community Member
7 years ago
Good discussion/feature request. I don't know if I missed it, but could someone clarify what happens to source files when a subscription ends?
LeslieMcKerchie
Staff
7 years ago
Hi Steven,

Your courses will remain intact on our servers for at least six months after your trial or subscription expires unless you delete them beforehand. Anyone who has direct links to your courses will still be able to view them. However, you won't be able to edit or export them.

If you'd like to download them before your trial or subscription ends, do this for each Rise course:

      1) Click Export in the upper right corner.

      2) Use the LMS drop-down list to select an LMS spec or choose No LMS—Web Only.

      3) Click Export in the upper right corner again to download a zip package of your course.

Learners will still be able to view published Rise courses that you host on your own web server or LMS.

See this article for details about what to do before your account expires and what happens to your apps and content afterwards.
JennaGallagh447
Community Member
7 years ago
Read through the discussion but I don't see the answer I am looking for. I have a course I built in RISE that I would like to share with a translation company so they can localize the course in several languages. It looks like the "export for translation" feature is not going to be ready for Q2 - so we'd have to work with copy/paste text based documents and input the translation ourselves. The translation company has a 360 License but I can't share the project with them as they are not on "my team". Is there any way to share the course access so they can edit it with their own 360 license?
- CassiusNetzley
  Community Member
  7 years ago
  
  Jenna Gallagher
  
  Read through the discussion but I don't see the answer I am looking for. I have a course I built in RISE that I would like to share with a translation company so they can localize the course in several languages. It looks like the "export for translation" feature is not going to be ready for Q2 - so we'd have to work with copy/paste text based documents and input the translation ourselves. The translation company has a 360 License but I can't share the project with them as they are not on "my team". Is there any way to share the course access so they can edit it with their own 360 license?
  
  Jenna,
  
  You could use the 'Send a copy' feature accessible from your main menu of Rise where all your course projects are listed. Select the three horizontal dot object that opens up a menu for courses you have ownership of, and then select the 'Send a copy' option. As long as the translation company gives you the correct email address associated with their A360 account, the copy will send successfully.
  
  One caveat, it's a snapshot of your project, so any changes you make from after won't be displayed in their copy.
  
  -Cass
  - JennaGallagh447
    Community Member
    7 years ago
    Thanks Cass! I was trying the "Share" option and that wasn't allowing me to do it. Appreciate your time.
MrY
Community Member
7 years ago
Out of interest. What if we start developing all of our courses in Rise and for instance, Articulate decide to pull Rise in years to come, what are the chances of Articulate allowing us to continue to edit our Rise files? What happens if Articulate go bust? What happens to our source files?

At least with Storyline we have the software installed locally and could continue to edit the source files even if the software got discontinued.
JamesTrew-36893
Community Member
7 years ago
Not being able to work, and save source files locally is going to be a stopper for our company. I'm sure many companies have policies in place that restrict cloud use due to data security issues. I'm really hoping you guys can approve this feature for those who need to keep sensitive data on-site. I've enjoyed trialling Rise though, I really like it.