Forum Discussion
Screen Recording Audio Garbled and Fades Away
I'm having trouble with both Peek 360 (using one monitor) and Storyline 360 (using multiple monitors). I've researched all the discussions and followed all the instructions for selecting the microph...
Hello Cynthia,
Sorry to hear that you ran into this snag.
I tested your project file on my end and it looks like the behavior you're experiencing is an issue with your microphone and not with your speakers. I'd like to ask a a few questions to help clarify your experience:
- When making your screen recordings, are you using your computer's built-in microphone, or an external one? You can check which microphone is being used through this option:
- Try doing a repair of your Storyline 360 and Peek 360 installation. Does this help address the behavior?
- Do you have other microphones that you can use for your recordings so we can test if the issue is specific to the hardware you are currently using?
Looking forward to hearing from you!
