Forum Discussion

KerryUsher's avatar
KerryUsher
Community Member
11 months ago
Solved

Screen recording jumping back to start frame before moving onto next slide

Hi    Is anybody having an issue with the screen recording feature? I have added a screen recording to my project using the 'try it' feature so it presents as a system simulation, however when comp...
articulate 360 teams
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    9 months ago

    Hi Everyone!

    Sorry to hear you've been affected by this issue!

    I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes:

    • When previewing Step-by-Step Try Mode slides inserted from a screen recording, a flicker can be observed before jumping to the next slide. Also, flickering occurs on the first frame of the next slide's screen recording.

     

    We've included your voices in the bug report that has been linked to this discussion. We'll be sure to notify you as soon as a fix is in place! In the meantime, as a workaround, we suggest using Action Fine Tuning to remove the frames of the next slide's screen recording video.

    Thank you for your patience. I'm sorry if this has been slowing you down!

KendalRasnake-1's avatar
KendalRasnake-1
Community Member
11 months ago

I made some screen recordings of the issue.

The first video shows the flashing in a project that used Storyline Screen Recording. The second video shows the flashing in a project that did not use Storyline Screen Recording. 

There are 3 user clicks in the Screen Recording video and 2 user clicks in the No Screen Recording video.

Even though I blurred the videos, you should be able to see the flashing that occurs at the transition point. When the user clicks the screen, it advances to the next view, but then flashes the previous view, and then eventually proceeds forward to the next view again. In short, instead of going from A to B, it can go from A to B to A to B.