Screen recording with mouse pointer in the wrong place

Very disappointing they can't get this done.

They have a history of making products and not supporting them. Take a look at Articulate Online. 

I wish I would have seen this thread earlier. I had to re-record my screencast dozens of times to finally not flub up with my narration, only to realize when I finally played the good video back that the resolution was horrible and my mouse cursor was way off.  I want to cry. 

I also have dual monitors, so I'll try it again with my second monitor turned off to see if that helps, but I'm devastated I have to do it all over again.

Thanks for the heads up! I edited it. 

I think I just need to use Camtasia - stinks that it's another tool and costs more $$ ... but it's much easier to use!

Heather, I'd be cautious about using the "REPLY" feature in the emails because it includes all your private contact information in your reply. You can always edit your post in the community and remove that stuff :-)

One of the "extreme measures" that our team has taken in the past is to change our screen resolution down to the lowest setting that still allows us to see the detail that's necessary. From that point, maximize your window so it fills the screen. Then use the feature that records the screen rather than recording a window.

Hi Heather and welcome to E-Learning Heroes :)

This is still an open issue with our team when you are recording a screen recording in Replay 360 in high resolution.

If you're unsure how to adjust your screen resolution, you can find guidance here (we use it for Storyline 2, but it's still applicable) for your version of Windows OS on how to make this adjustment.

Did this ever get resolved? I made a Replay video and the mouse is not where it is supposed to be when I view my video. How do I fix it? (if it's a screen resolution thing, do you have a step by step guide on what to do?)

I am also having this issue but my "solve" has been different. I have a doublewide monitor with native resolution 3440 x 1440. Reducing the graphics to 1600 x 900 destroys the resolution so that's not an option. I typically use a 125% zoom - reducing to 100% resulted in Replay adding space to the recording screen. After restarting the program, it seems to be working correctly and have fixed the mouse movements. Pro tip for others having this issue: work in small filming increments and don't use the pause button. For some reason restarting the recording expands the filming window.

Thank you to everyone who shared their experience here.

I've recorded with dual monitors of the same size and resolution and Replay worked fine.

I started getting the same problem when I plugged in my laptop to my monitor.

It seems Replay doesn't like dual monitors with differing resolutions.

I fixed it by closing my laptop screen (folded/keeping the laptop closed) and only recording from the connected monitor.

It was nice to find a fix - not happy about the time wasted though.

Hope Articulate can get this fixed. It seems to be bothering a considerable number of users for quite some time now.

By following the directions to disable UAC, I set my window to 1600x900, disconnected my 2nd monitor (I'm on a laptop), rebooted my machine, and everything seemed to work. Glad it worked, but let's be honest, that's a pretty crazy pain in the butt compared to similar tools.  

Hi Nick,

If you've already gone through the solutions above and are still running into trouble our Support Team is only an email away! We're happy to keep troubleshooting with you one on one.

Marco, glad that fix helped you out!