Screen recording with mouse pointer in the wrong place

SERIOUSLY! How is this still an issue after 2/3years!!!?

I have just complete my screen recordings and the blooming mouse is all over the shop

Strongly agree with all of the other comments in here about how ridiculous it is that this is still an issue 3 years after first reported. 

I honestly don't understand how this product ever made it to launch with such a glaring issue. Wouldn't have expect to have to downgrade my resolution in order for the key functionality of a tool to work....and then for this to still not have been addressed 3 years after it was first reported is crazy.

If there aren't any plans to fix this, I really think Articulate should just sunset it. Discontinue it as an offering, stop advertising it as part of the 360 suite, and save other customers from the same frustrations and wasted time that everyone else in this thread has experienced.

Wow, over 4 years and no progress.

May I suggest that Articulate not say "Our team is working on this," when they clearly are not?

Just say, "We are not going to fix this for years."

Hi, Gregory.

Thank you for reaching out!

We don't have any updates to share for this bug fix yet, but I wanted to confirm the workaround is to set the scaling percentage to 100% in Display settings in Windows.

I'll be sure to come back when we have news, as this discussion is linked to the report. 

Hi Jeff,

Thanks for sharing the video. I watched it throughout and saw the mouse pointer appear where I'd expect (such as when you're moving the picture around - it appeared connected to the picture, or clicking on the blur effects and it appeared there too). 

Could you pinpoint a timestamp I could look at specifically where those items are disconnected? Also I view your Review link in Chrome for OS, did you view it in a different browser?

Hey Ashley, a good example is around 52 seconds. I state to click the Format tab but the mouse is over the Review tab.  Right after that I go to Artistic effects but the mouse pointer is actually beside the actual button. Then when selecting blur the mouse pointer is only halfway. 

I guess you might not notice as I mention what it is I am doing but if you look closely it's completely off.

Leslie, I'm running Windows 10 at 1920x1080 resolution. Could that be an issue?

FYI, I am seeing this same issue consistently. My screen is at 1920x1080 so I'll try adjusting down to 1600x900 next time I make a video, but it really would be nice if it worked at high-res. 

Thanks Ben, just let us know if you run into any problems with that. Hopefully Jeff's suggestion helps you. We do have this reported to our team.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Thanks, Leslie!