Sharing between Rise360 and Rise

Hi RenaeFlegg-7602!

Happy to help with this!

It appears you and your colleague’s accounts are hosted on different data centers. Transferring course content between the U.S. and EU data centers is not currently available. However, the ability to migrate is planned as a part of our official production launch.

Please let me know if you have any more questions! 

I am having the same issue. Both my client and I are in the US so not understanding why I can't send a copy. I didn't have any issues until I upgraded to a Teams account. 

Yes, we have several customers that would like to get the Rise360 cource we are building, so they can take over at complete the cource themselves on the license they have. 

Hi StevenBenassi​ , do you have an update on transferring course content between US and EU data centers yet?  I have one importent modul  which need to be shared (and we're unable to). 

Or is it possible to change the data center region? Because I just purchased a new account for a client with no content yet. Would it be possible to change the date center to US? (christian.utz@lernetz.ch)

Thank you!

Hi everyone, I just wanted to add an additional voice to this subject and to stay updated. We also need the transfer between the US and EU data center to be possible. Luckily, we didn't have an issue yet, but its just a matter of time as more and more of our customers use the EU data center. 

This is really a bummer! I just started working with a client and seems like I will have to redo all the courses. Probably someone from Articulate can provide us with a response on the timeline?

StevenBenassi​  Software is already in production it seems. Could you update us on your  last comment 9 months ago? Thank You so much.

Just leaving another voice here. This is actually a huge problem for long-time Articulate users. At this point, I cannot recommend Articulate to anyone because I cannot send or receive original course content. If you are in the US data center and want to move to the EU (because surprise — that’s where I live and where most of my partners are located), Articulate’s current solution is to rebuild everything from scratch.

We have invested about €200,000 through tenders (over three years of work), where learning designers and subject matter experts have built courses for us and sent the original copies to our Articulate account. Some of our tenders are still ongoing, and it’s now impossible for some of our partners to send original copies because they are newer users and are in the EU data center.

Furthermore, I am now expected to rebuild over 100 courses or hire someone to do it. This is beyond unreasonable and has not been addressed or added to the roadmap for nearly a year. It’s next-level vendor lock-in that is pushing users to start looking for other providers. Why should I rebuild over 100 courses in Articulate instead of using another authoring tool?

Is there any update on this? This not being possible is frankly insane. The solution seems to be ‘create another account in the desired data centre and re-create the content’. Oh right, because we’ve all got hours of free time to do that, not to mention another £1500 for a new subscription.

To any articulate employees reading this - can we get a timeline on when we can expect this please? 

Same here, we are in the same region Germany and Sweden (so EU), but we cannot send copies of the courses the message persists "Failed to send copies to the following emails, please ensure that they have valid accounts in your regional data center<....>"

Please ad my voice to this issue. We are a U.S. subsidiary of a German corporation and need to share send copies to the EU. The licenses are paid for on both sides. I can understand why regional data centers exist, and not all files need to be shared between them, but to make such transfer impossible seems short-sighted and needlessly restrictive.