Forum Discussion
Skip the Into Page > Immediately Start Course
We are working with a large corporation that hosts the rise modules on their internal LMS system.
Here is an example of one of the assets we created.
http://dialectic.solutions/wp-content/uplo...
I just had a chat session with Articulate. Here's how it went:
Me: Myself and countless others have been begging, pleading, yearning for someone at Articulate to hear our cries for a seemingly simple upgrade to allow us to develop Rise content without the Start screen.
Ronaziel (person at Articulate): This feature request is logged and reported to our team, Bill.
We are also aware that it's one of the most requested feature in Rise 360.
Me: There has been a thread on the Articulate Community forum, https://community.articulate.com/discussions/rise-360/skip-the-into-page-immediately-start-course?page=7#reply-840361, and has been commented on by so many people, yet no one at Articulate seems to be listening or commenting.
Ronaziel: I'm sorry I can't give an ETA when this will be available in Rise, but we'll update you once we have news for this. We'll also update our feature roadmap here once this is accepted and in development:
https://articulate.com/support/article/Articulate-360-Feature-Roadmap#rise-360
Me: I'm sorry for sounding pessimistic, but I'm not getting any warm/fuzzy feelings of assurance that you all really pay any attention to the forum.
Ronaziel: I’m sorry you feel that way, Bill. And thank you for sharing your voice with us. I can assure you that our team is aware of this request. We just need to make sure we evaluate new features thoroughly alongside the bug fixes so as not to put other features at risk.
Me: Can you give me any idea of the size of the "development team" for Rise? One guy, three, dozens?
Ronaziel: I'm sorry I can't disclose the information you're asking.
Me: Not surprising.
Me: It would be really great if Articulate could assign specific people to monitor the forums and actually reply/communicate with your customers more frequently than you currently do. We feel like a cluster of unheard/unappreciated masses.
Ronaziel: We have specific people monitoring our ELH forum, Bill. We’ll follow up on this with our team, and rest assured that we’ll share with you the new updates for this request.
Me: BTW, the last time someone there commented on this thread was 2 years ago and said the same thing you told me today, "Thanks, Taylor and everyone, for adding your voices. We'll post an update here if we change the launch page options for Rise 360 courses."
Ronaziel: Sorry that I can’t give more updates on this, but I'll advocate on your behalf, and I'll share any updates with you as soon as I can.
Me: Thank you. Have a nice day.
Thank you for enduring that canned response routine and relaying how most of us (if not all) feel in this thread/Rise community.
I've been using Articulate 360 and Rise since it was initially launched as a beta offering to select customers. It seemed so promising back then, and about two years later it hit quite the proverbial wall in terms of R&D love and transparency from their team.
I understand from a SaaS software perspective that they don't want to be tied to any exact timeline to launch a feature, but it also seems like they've been working on soft-skill, canned course/character option, accessibility features for the last couple of years. They sprinkled the quiz bank in there too. BUT there's such a large list of long established threads with huge quality of life/impact features in the forums here... they've got quite the playbook of low hanging requests to turn around the reputation they're rightfully earning.
Please Articulate, more honest, helpful, and insightful transparency! Less C&P of "we're evaluating, we'll provide updates as they come, etc" . You had more insightful community managers years ago, but I think internal policy over there shifted and forced employee engagement with customers to become a scripted affair, lacking details (if any) aside from regurgitating what can already be found on our own from the release/coming soon pages.
