Forum Discussion

BryanBowles's avatar
BryanBowles
Community Member
5 months ago

Is there a Help number to get started?

I just downloaded this app for a 30-day free trial. The very first thing I am told to do is:

Click “Start Course” or head to the playground when you’re ready to begin. 🚀

 

There is no "Start Course" button anywhere on the page.

I have no clue what to do in the playground.

I tried to chat with the AI for assistance and after 15 minutes of frustration, that was proven to be worthless.

 

I tried to contact the sales number since there is no technical support number and they want a voicemail left on their answering machine.

 

This is not a very good first 3-minute impression into to your 30-day free trial to show why I should purchase a license.

rise 360
    • BryanBowles's avatar
      BryanBowles
      Community Member
      5 months ago

      Hi Karl. I would like to find the "Start Course" button on the page that I am instructed to click. I am trying to learn what this product can do, so I figure I would take the very first getting started course to learn more.

      • KarlMuller's avatar
        KarlMuller
        Community Member
        5 months ago

        I don't know what you are seeing in your browser.

        To start working in Rise you need to be on this page. https://rise.articulate.com/ 

        If it's not the default tab, choose Rise 360 at the top to get to the Rise dashboard.

        Typically Articulate will add a pre-built Rise course for you to experiment and learn from.

        Do you see any courses if you follow my instructions above?

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