Forum Discussion

JavierGoh's avatar
JavierGoh
Community Member
2 years ago

Slide cannot load in LMS but has no issues in preview mode.

Hello, I have created and uploaded a course onto a LMS as an AICC format. However, the course can't seem to load the last slide (shows the 3 buffering dots). This issue did not occur when I am previewing the course in Storyline 360 itself and on Review 360.

For reference, the last slide contains videos, some audio along with animations, state changes and the course completion button.  I am not sure what is wrong and would appreciate any advice. Thanks.

storyline 360
  • PhilMayor's avatar
    PhilMayor
    Super Hero
    2 years ago

    Is it in Safari? There was an issue with videos and safari that as been fixed in an update

    • JavierGoh's avatar
      JavierGoh
      Community Member
      2 years ago

      Hello Phil, 

      No, it is not in Safari. I used Microsoft Edge as the browser.  

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Javier,

    Welcome to the E-Learning Heroes community!

    I'm sorry to hear that you're course isn't playing as expected in your LMS, but I'm happy to help troubleshoot. Have you tried viewing the course in a different browser? Here is a list of the ones supported. You can also try clearing your browser cache to see if that helps.

    I also want to share this resource about troubleshooting LMS issues that you may find helpful. If you're comfortable sharing your file with us here or privately in a support case, we'll be happy to test your course on our end! We'll delete it from our systems once troubleshooting is complete.

    • JavierGoh's avatar
      JavierGoh
      Community Member
      2 years ago

      Hello Kelly,

      Thanks for replying. 

      I have tried using Google Chrome and Microsoft Edge, both of which resulted in the same issue. I have tried clearing browser cache and it did not work either.

      Following the troubleshooting link provided, the 'launch content in new browser' option in my player settings was unchecked and the relay.asp file was already added. 

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    do you can see any error messages if you open the browser console

    press F12* -> Tab "Console" and "Undock into separate window"

     take screenshots of the console and upload it here

    or save a log file -> mouse right click -> "save as"

    and upload the file here as attachment

     

     * or mouse click right -> context menu -> "Inspect"

  • JavierGoh's avatar
    JavierGoh
    Community Member
    2 years ago

    Have tried to troubleshoot on my end to see what the cause was. I removed the videos on that slide, and it worked. Will be sticking with the non-video version for now. Just an update, thanks for everything :)

  • TimWaldron's avatar
    TimWaldron
    Community Member
    2 years ago

    Have you tried exporting the entire course again? Or duplikating the broken slide and replacing it with an exact copy? That might help.