Forum Discussion

PaulWilliams1's avatar
PaulWilliams1
Community Member
10 days ago

Slide copying between projects

Hi, my colleague and I are trying to copy a scene from one (old) project to a new project, to hopefully fix some errors we can't resolve, so attempting a fresh start. But, when we copy either an individual slide, or a whole scene, (it is a big scene with 60+ slides showing a software process), many of the slides don't copy across properly, and just show some of the images on that slide, and a grey background with the word 'video' in small font in the centre. We'd be very grateful for any help on what's happening if anyone has any thoughts?

Thanks! 

Paul

advice
Articulate 360
e-learning development
storyline 360

5 Replies

    • PaulWilliams1's avatar
      PaulWilliams1
      Community Member
      5 days ago

      HI, yes, we've tried importing the slides... same issue... :-\

      • EricSantos's avatar
        EricSantos
        Staff
        3 days ago

        Hi PaulWilliams1,

        Thanks for following up and confirming you tried importing as well. Since you are still seeing those grey placeholders with “video” on multiple slides, it sounds like some of the media or slide elements are not coming across correctly.

        One thing you could test is importing just a few slides at a time instead of the whole scene, to see if smaller batches carry over more reliably.

        If the problem continues, the quickest way forward would be to share a copy of your Storyline file with us in a private support case. That way, our team can open the file directly, test the import, and look for any corruption in the original project.

        Appreciate you taking the time to detail what you are seeing, and we’ll be glad to dig in further with you.