Forum Discussion
Snapshot restore, error publishing to LMS
Hi -- I wanted to mention this in case anyone comes across this thread. In the end, this was not an issue with Snapshot. Lianne checked my course files and found that the issue was due to corrupt files, specifically images with excessively long file names. I renamed the images and was able to publish the course. Thanks!
Hi AshleyRyan-8421!
Sorry to hear you're facing publishing issues after restoring a Rise 360 Snapshot!
I noticed you've opened a support case as well. To help our support engineers troubleshoot this behavior, it would be helpful to see a share link of the Rise course that's giving you trouble. Do you mind replying to the introductory e-mail that was sent when you created the case, and including the course link?
We can continue the conversation through your case to keep all information in one spot.
