Forum Discussion
"Something went wrong" error message while authoring Rise course
Hi,
I'm trying to complete a course and am doing very simple edits to text. However, I suddenly have been getting the "Something went wrong" error message many, many times in a row and I'm losing work. I can't finish this course, what do I do?
I'm using the latest version of Chrome, I cleared my cache, restarted my computer, rebooted my internet and no luck. I also checked the Articulate status page and it says everything is operational.
Any and all help is very much appreciated!
Thank you,
Lisa
Hi folks! Thanks so much for your patience with us. This issue should be fixed now. Please have a look and let us know if you're still running into this error!
Hi Alyssa,
We can now add additional responses to quiz questions without getting the error message.
I am not able to log in and getting the "Something went wrong" error.
Hi Abhijit!
The issue reported previously has been resolved.
I checked your Articulate ID, and it looks like you have recently logged in successfully to your Articulate/Rise account as well.
Are you still getting the same error when trying to work on your Rise course? Can you share more details on what task you were doing when you experienced this error in Rise?
Hello Gren,
The issue is now resolved. Thank you.Hello, I am looking for urgent support, as I am having the same issue here, right now. When I try to publish a course I am currently developing, its gives me this error, for the last few minutes.
Same issue here! Tried the trick of deleting each lesson to see if there was a problematic block, but it did not help. However, I can publish an unaltered template course to the review tool so it's not a global issue.
I Just came here to see if there was anything and saw most was from months ago. I get that error when trying to publish. I've tried two browsers and even restarted my computer.
Mine ended up being a blank block that I didn't see.
Working correctly now!
Hey folks, I was having this exact issue when trying to publish. I went back to try a course I had previously published and it didn't work either. I retraced my steps and realized I imported a custom font. Soon as I took that out (even though it was web font designed and owned by the company I work for) they published no problem. The incognito etc did not work for me, but soon as this was changed it worked no problem.
When using Chrome, I get the "Something went wrong" error immediately after logging in. I still get the error if I use Chrome in incognito mode. However, I do not get the error when using Firefox.
I'm really supposed to be using Chrome here, so I hope someone can tell me how to resolve this problem.
Hi Steve!
Sorry to hear you've hit this setback!
I see that you've also opened a support case and connected with my colleague Mcgem. Great idea! It looks like Mcgem replied to your e-mail with feedback on this behavior. If those solutions don't do the trick, I'm hopeful our talented community will be able to offer additional insight!
