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QuoreQuore's avatar
QuoreQuore
Community Member
2 years ago

Step-by-Step Try Mode Troubleshooting

Hi Everyone,

I'm trying to create a prototype of a mobile software simulation and when I select "Step-By-Step slides and "Try mode steps" from the dropdown after recording the output is only one screenshot. It does not create slides. It is a 1 minute and 18 second recording so I'm doing something wrong here. The screen mirroring software I'm using is called Mirroring360 by Splashtop. I've searched the group and found Reflector4, but I didn't have luck with that one either. I have an iPhone 12 running iOS 16.6.1. A video online I was viewing recommended not using Chrome, but there is no browser involved for a mobile app. What am I missing here? Thanks!

  • Hey Drew

    When using the mirroring software,  are you navigating using the Computer and mouse or the phone?

  • Are you able to navigate using the computer or is it just for viewing?

  • QuoreQuore's avatar
    QuoreQuore
    Community Member

    It's just for viewing. I tried to turn on tablet mode, but the computer can't do it. It is a Lenovo X1 Carbon

    • JoseTansengco's avatar
      JoseTansengco
      Staff

      Hi Drew,

      Happy to chime in here!

      Storyline 360 needs to properly recognize user input by detecting mouse clicks and keyboard strokes to generate the step-by-step slides. These elements aren't present in a screen mirroring setup because your device is effectively streaming the actions rather than allowing Storyline 360 to detect them. 

      Try creating the step-by-step slides directly on the computer where you have Storyline 360 installed and this should allow the slides to be properly created.

      Hope this helps! 

  • Since the action is taking place on the phone and not the PC, that is going to present a challenge. If you could mirror it in a way where the actions are taking place on the PC, you would be able to see the steps broken out.