Forum Discussion
Try Me step-by-step Issue
I recorded a demo that was 35-40 minutes long and when I try to convert this demo to a try mode, Storyline crashes at 140 out of 330 slides without warning. When I reopen I get the file via Recovery Mode, but I can not publish the remaining slide from the crash point. Is there a size limitation for converting a demo into a try mode? The current file size is over 500 MB and the total slide count is a just over 330 to convert.
Hi Jonathon,
Sorry to hear that you ran into this issue.The screen recording feature supports recordings of up to 2 hours, so I opened a support case on your behalf to see why your installation is crashing with a 40-minute recording.
Here are some tips to consider while waiting for additional support:
- Make sure that you are working locally when creating your screen recordings and generating the step-by-step slides
- Repairing your Storyline 360 installation could fix the issue if this is something you haven't tried yet
You're in good hands, and a member of our support team will be in touch shortly.
