Forum Discussion
Storyline 3 Crashes on iPad Safari and Chrome
Storyline Version 3 courses crash when clicking Next or Previous on an iPad on SCORM Cloud and another LMS called Ti LMS.
Sent case to Articulate support
Published as HTML5 or HTML5/flash
SC...
Hi James,
Justin shared a bit more information on this here about a month ago, and what we're doing about it. It's not an easy, or quick, fix to implement - but we know how crucial it is, so our team is focused on this.
We'll let you know as soon as we can about this fix!
Hello Ashley, I do appreciate you guys jumping right on it! At a minimum,
50% of our training is done on iPads/Safari. We are constantly creating new
courses and assume all courses will have to be re-published and re-uploaded
once the issue is resolved creating additional work. It would be nice for
Articulate to suggest what we should be conveying to our customers. My
annual renewal is coming up for this software which I can only use with half
my users. Let me know what you and your team's thoughts on how you would
convey this if you were in our shoes.Respectfully,
-Keith
Thanks, Ashley.
Yes, I had reviewed that explanation, and like others, we are anxiously awaiting a fix. What I don't understand exactly from the additional information provided is why this is an issue from Articulate Storyline 3 or Storyline 360 outputs, but it's not an issue with output from Storyline 2. Storyline 2 output played on the iPad through Safari seems to be fine. That seems to indicate that something changed with the version switch from Storyline 2 to introduce the problem. Are you able to elaborate on whether that matches what you see, and does that help narrow the cause in any way that might lead to a quicker solution?
Regards,
James
