Forum Discussion

PatrickRyan1's avatar
PatrickRyan1
Community Member
8 years ago

Storyline 3 Crashes on iPad Safari and Chrome

Storyline Version 3 courses crash when clicking Next or Previous on an iPad on SCORM Cloud and another LMS called Ti LMS. Sent case to Articulate support Published as HTML5 or HTML5/flash SC...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
8 years ago

Hi, Keith.

We've found that Mobile Safari suffers from some memory management challenges. Courses with lots of media can crash Mobile Safari even if other browsers are fine. This happens most often on older Apple devices, but even new iPads and iPhones can have trouble keeping lots of multimedia in memory, especially when other tabs or apps are open.

Having said that, we'd understand if you can't explain that to your customers and need to tell them that it's a problem Articulate is working to improve. 

Thanks for sticking with us, and please know that our team is working to resolve this as fast as possible. 

  • MarkWheeler-aa5's avatar
    MarkWheeler-aa5
    Community Member
    8 years ago

    Hi Ashley, please can you email me ASAP when this issue is fixed?

    We are getting a lot of complaints from users with iPads for this exact reason! This is a massive problem for us.

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