Forum Discussion
Storyline 3 Crashes on iPad Safari and Chrome
Storyline Version 3 courses crash when clicking Next or Previous on an iPad on SCORM Cloud and another LMS called Ti LMS.
- Sent case to Articulate support
- Published as HTML5 or HTML5/flash
- SCORM 1.2 (experienced crashes on 2004 3rd Edition as well)
- iPad/IOS 10.3.1
- Does not crash on laptop and desktop browsers such as Safari, Chrome, and FireFox.
- Courses range for 40-70 screens, SCORM file sizes ranges from 17-40MB.
- Using layers for pop ups, quiz questions, narration
- Can't use the Articulate Mobile App, client requires iPad delivery
- Have developed courses of this scope in V2 with no crashing
We have tested four courses dozens of times with the above settings and have crashed on the iPad. The crashing is random and we do get a debug screen (see attached). Crashing can occur at any time but seems to occur well into the course and often when clicking the previous button revisiting screens (most set to reset to initial state). But, it has crashed before finishing the course as well and when clicking Next. There is not one screen (or type of screen) that seems to cause the crash. (Can't share courses here because they are proprietary.)
We reduced the layers and removed animations but the courses still crash. We split courses in half, but they crash.
We created a 50 screen course in V3 then recreated it in V2. The course contains one screen with text, narration, a graphic, and two pop ups. The screen is repeated 25 times. I also created 25 quiz questions.
When I test the V3 50-screen course on SCORM cloud, I crash. Usually after finishing the course and then when I am going back, but it crashes.
When I test the V2 version on SCORM cloud, I don’t crash. I can go through the course multiple course times and do not crash.
Has anyone experienced this issue in either V3 (or 360)? Our thinking is that there may be an issue with V3 and that the crashing may not occur on V2, but were wondering if anyone has crashed in V3 and rebuilt in V2 successfully or has crashed in V3 and found a workaround.
We have published dozens of courses with this scope and level of interactivity in V2 and have had no crashing. This all started with V3 just recently.
Support has been good and here is their take, "Based on the series of testing performed, this occurs on iOS devices but not on Android. The initial diagnosis has something to do with mobile devices limited resource allocation which might be the cause of the issue. However, investigation is still on-going and I'll be sure to let you know for any progress." And, "It doesn't appear to be an issue specific to LMS as it also occurs when I uploaded your content in our web server. The course will crash on random slides and will reload automatically asking whether to resume or not. I've logged the issue as a possible software bug."
Regardless, we have several courses that we need to deliver for the iPad, Safari and Chrome. We have already missed our initial deadline of this past Monday. Please let me know if anyone has come across this issue. If it is a Storyline bug, it needs to be fixed immediately.
Has anyone with the crashing issues tried publishing the project for web and testing?
I have and although it seemed a bit faster (as expected) I was still able to make the project crash around the same area it did when publishing it to SCORM.
Hi Phil - I cannot speak for the other users with their testing, but we did confirm this with our testing (web and LMS publishing).
I appreciate you sharing your findings with Renato in your case as well :)
We are experiencing exactly the same issue.
- An identical Scorm package published in both Storyline 2 and Storyline 3
- Uploaded to ScormCloud
- Tested using iPad 2
Storyline 3 version intermittently crashes at random slides (A problem occurred with this webpage so it was reloaded)
Storyline 2 version, much more stable and responsive and didn't crash once
Furthermore, we've noticed issues with Storyline 3 published content at slow internet connections.
- Scorm package published in Storyline 3
- Uploaded to ScormCloud
- Tested in Google Chrome with speed throttled to 1.5 Meg using Developer Tools
Any slides with a video on the NEXT slide, freeze up when you click on the next button
--
Are there any particular settings that can be changed in the Storyline 3 publishing settings to make it behave more like the Storyline 2 version?
Hi Mark and welcome to E-Learning Heroes!
I'm not aware of a workaround for this issue. I do know that we've prioritized this item due to the level of impact it is having on our users.
This thread is attached for update when applicable.
Hi Leslie,
We are experiencing the same issues with modules crashing on iPads in Safari and Chrome. Are there any updates?
Thanks!
Hi Sarah,
I don't have any updates to share yet - the crash you're seeing on Chrome, is that the iPad or Android tablet? On an iOS device you'd want to use Safari per the documentation here.
We know it's causing frustration for you and your learners, so we'll let you know as soon as we have more information!
Thanks Ashley.
The modules crash in both Safari and Chrome on an iPad with the updated iOS (10.3.3).
We are quite eager to get a resolution on this so appreciate any info you can provide.
Thanks for those details, Sarah. We'll notify everyone here as soon as there's an update!
Two weeks ago .... any news? Thanks!
Hi CF,
I saw you reached out in this other discussion as well, so I wanted to connect them.
Our team is still investigating and testing this issue, so I don't have an update to share yet. We know it's a big issue for a lot of customers, and it's a big issue for us too.
Once we've got more to share, we'll update all these discussions. Thanks for your patience.
