Storyline 360 - Animate In By Paragraph Missing Words and Lines

Any news or updates, its effecting my modules randomly too.

Hello Barbara, 

Thanks so much for sharing this with us. Sorry to hear you are experiencing this difficulty with your projects.

We do not have any updates at this time but you can see what our Support Engineers are currently working on in our Feature Roadmap. We'll be sure to update this thread with any updates we are able to share!

If you have any specific questions or would like to have us take a closer look at your project, please reach out to us in a private support case.

Have a nice weekend! 

I'll add to this thread by mentioning that I'm encountering the same issues (disappearing text, etc.) plus one more: In the Timeline, the paragraphs are lined up with the audio appropriately but several paragraphs will appear together, even when they are clearly separate elements. I have to hide particulars of the project with blurring, but I've marked up a graphic to illustrate. The first paragraph enters alone, then the 2nd and 3rd paragraph enter simultaneously, even though it's clear in the Timeline that they should appear separately. 

I'm using Calibri as my font and there are no weird fonts installed. This is an issue that's becoming more and more common and will be a disaster if I have to separate my paragraphs into separate text boxes (which is so far the only thing that fixes it). This is obviously a bug, please please please fix it.

I think I've made a slight discovery. The "disappearing text" seems to happen when line spacing is set to multiple, for example, 1.1 lines. Setting it to "Single" fixes it. Or, you can incorporate the line spacing into a new text style and then apply the style, and that works, too. (in other words, applying line spacing with formatting breaks it, applying it with a style doesn't.) It also seems to fix the issue of animated paragraphs appearing at different times than they're scheduled to appear according to the Timeline.

Hope this can help solve some folks' problems with this.

- Karin Carlson

>I'm using Calibri as my font and there are no weird fonts installed.

do you use this font in/with styles? if yes this is your problem

articulate support has an example (case 03122145 - March 2022), where they can understand the problem

close storyline, open the .story file and publish

result:
https://360.articulate.com/review/content/109adb8d-1f8a-4729-8735-35f02b6227c5/review

have a look on the unusual underline animation in the second block and the missing lines in every paragraph

an now the same .story file (no changes)

close storyline (very important!!!) - open .story file, click/doubleclick on one slide preview and publish now
https://360.articulate.com/review/content/927d489d-3613-48aa-a465-5b81d8e01af1/review

=> no problem with animation (every block has 5 lines, no problem with underline)

there is similar problems with text in tables

same cause: missing initialization of text styles when starting storyline

unfortunately the error is not taken seriously - i got the feedback that i should click on the slide preview before each export

I have stopped using "text styles" complete and now I have no problems with "paragraph animation" and "tables" anymore

yes you can fix the problem with redefine the font + fontsize

here I have fixed text block 1 (2, 3 not)

https://360.articulate.com/review/content/ee27cd01-4638-4951-8761-3fd8d0c4c43a/review

what I have done
 - changed the first text block to another font/fontsize (Arial 18px -> Open sans 16px), saved and closed the file
 - reopened the .story file, now changed the font/font size to the original (Arial 18px)
 - saved and closes the .story file

now the test
 - open the .story file, first action: publish to review 360 -> you can see to result

=> block 1: ok (all 5 lines visible)
=> block 2, 3: missing 5th line and strange "underline" animation

the error is VERY old - there is a thread NINE year old* and if it's the same error, it was copied from storyline 3 to storyline 360

* but possibly there are also different error causes that have the same error result

some variations of the problem (5 lines in a paragraph with animation)

text style: Arial 16px -> 1 line missing

https://360.articulate.com/review/content/1a419171-1dd5-4a46-8f7f-bb5ef790d2a7/review

text style: Arial 24px -> 2 lines missing

https://360.articulate.com/review/content/f8bab9f8-1303-4816-bc81-20dcfc5bad3f/review

text style: Aria 36 px -> 5 lines missing !!!

https://360.articulate.com/review/content/17f3666c-bb70-4833-a4c8-cf2486355dd1/review

always puplished as first action after open .story file

My team and I have encountered this issue in a completely NEW template we designed, and this time our regular fix methods are just not working. 

We're tried;

• moving the text up and down the timeline
• resizing the font
• saving and reopening and publishing straight away
• publishing using the classic player
• No text styles used
• No custom font

and it seems that no matter what we try, at least ONE of the slides will break.

It's been over a year now since encountering this issue, and we have lost countless hours of billable time. We pay for multiple licenses for a product that we have zero trust in and Articulate are pretending this issue doesn't exist. 

upload your example .story file here - so I can see if your problem is the same as mine