Forum Discussion
Storyline 360 - video replay's every time when we try to click on the seekbar in chrome
Hi,
Im working on a project where there are many video slides and few normal text slides. We have modified in such a way that the video slides has seekbar and i have enabled the seekbar so that the video can be moved back and forth. I have published the project for Scorm 1.2 and given to the client. The client had uploaded it in their LMS which is called as Success Factor. We are facing few problems when we run this project in chrome, IE 11 and Edge with Success Factor LMS.
1. The problem happens when the user tries to move the seekbar back and forth. When the user try and click any part of the seekbar, the video replays from starting. This problem happens only in chrome and the chrome version is "Version 67.0.3396.99 (Official Build) (64-bit)".
2. In the project there are more than 1 video slides. Always the first video loads but the 2nd video doesn't load at all and we are getting a blank white screen and the seekbar moves. This also happens only in chrome.
3. Once the project is completed and when we try to review the entire project, the video gets loaded without any problem in chrome.
4. In IE 11 and Edge, if we try to click on the seekbar, the video doesn't replay but hangs for few sec and starts to play. But sometimes, the video gets frozen and couldn't able to move forward and this issue is random.
All the above issue happens only if the course is loaded from the client side LMS which is Success Factor. I tried to upload the same course in scorm cloud and it worked perfectly in all the browsers.
So i need your advice on what will be the problem and how to solve it.
Regards,
Victor.
65 Replies
Hi, we are having this same issue with all videos and states on our slides. When clicking or dragging the seekbar it resets all states and replays videos from the start.
It does this in the Modern player but does not in the Classic player - there everything works fine.
Can you please give us a timeframe on when this issue will be fixed, looks like it has been going for a long time.
The Modern player doesn't seem that modern if it doesn't work properly...
Thanks
Hi Jake!
I appreciate you bringing this to our attention! I don't see that we have this specifically logged for the Modern Player. We are still gathering more details on this snag, so I'd recommend connecting with a Support Engineer so that we can troubleshoot with you directly.
Thank you for your help with troubleshooting this issue!
Is there an update on this issue as I have a client who is having this problem when they are trying to play the module through Chrome - where it has been output to html.
Hi Andrea,
It looks like you've already started this conversation with Ren here, and those additional details are helpful, so I'd like to continue the conversation there.
Was this issue resolved?
Hi Lisa,
I responded to a similar question here. We can continue the conversation there, but I wanted to share the link for anyone else following along.
Hi Lisa,
The issue WAS resolved, but only for the classic player. But it's back now when you use the modern player.
We are experiencing this problem in the modern player using both Chrome and Firefox and Cornerstone LMS.
Hello Jessica!
Are you only seeing this issue where the video restarts when selecting the seek bar in Cornerstone, or does it happen when publishing the course for Web too?
Would you mind sharing your .story file so I can test the behavior on my end? You can attach it to this public discussion or upload it privately in a support case.
We are seeing it in the web, and when we preview the Storyline block in Rise.
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I am experiencing this issue too with our courses that use the modern player. We see it in Chrom and MS Edge. Any resolutions or workaround for the issue so far?
Hello Robin!
Are you finding that scrubbing the seekbar restarts videos in your course? If so, we'll need to take a look at your project to determine the fix. Can you share your .story file privately with us in a support case?
Hi there. Is anyone still having this issue? We are having it with Storyline both in the review tool and in the LMS. I would love some help.
Thanks for reaching out, Melanie!
When scrubbing the seekbar in Review 360 and your LMS, does the video restart? Are you using the Classic Player or the Modern Player?
We'll need to look at your project if possible to help determine the issue, so I created a support case on your behalf. Could you upload your project with the private link I emailed to you? We'll reach out with an update shortly after reviewing your file!
Hi, we are having the same issue when we post the project to our server in HTML5. It works fine when played on our local drive and on review. I would like some insight on how to resolve the issue. The video restarts when using the seekbar or using jump to precise moment triggers, tried both modern and classic players.
