Video restarts when I move/scrub the seekbar

Jan 30, 2020

In all the video slides I have, the videos are getting restarted whenever I move/scrub the seekbar in the course player. This happens only when I publish the course (HTML 5 version only) and upload it to the LMS. But If I preview the course from local desktop, this issue is not reflecting. Please help.

Note: I have updated the Storyline version to the latest one - V3.36.212890

5 Replies
Leslie McKerchie

Hello Lisa and welcome to E-Learning Heroes. 😊

Yes. The original issue where clicking the video control seekbar restarts the video instead of scrubbing was fixed in Storyline 360, Build 3.24.17733.0. This version was released in January 2019.

We are currently on Build 3.55.25975.0.

Do you know what version of Storyline you're using? 

  • You can check by going to Help > About Articulate Storyline

If you're experiencing a similar issue in the latest update, I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Learning Design Solutions

Hi there,

I am having a similar issue with my (2023 version) of storyline.

I want to add a simple question interaction on my video. the interaction is a new layer and it pauses the video and restarts the video successfully, but when i scroll/scrub through the seekbar, the question keeps appearing and pausing the video.

I hope my explanation is clear. I am happy to attach a file if that helps.