Forum Discussion
Storyline 360 audio not playing when published
Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
I am having the same problem. To answer the questions posed...the output is Web. The only edits made were text and rollback doesn't solve the problem. I tested it on IE, Chrome and Firefox from my local folder and from my FTP server (which normally both work fine.) Same issue.
So, I took a look in the story_content folder and noticed that the file size for all of the audio files is 1 KB. In other words, nothing is in them. When I try to play an audio file from the story_content folder, I get a Windows Media Player error saying the codec is wrong.
But here's the kicker. I republished a different course that was working a couple weeks ago (didn't make any changes to it) and now it has the same problem. So maybe Storyline is corrupting the codec during publishing? I've put in a ticket with Articulate, but am sharing the file here.
